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Employee Spotlight: Rusty Smith

Employee Spotlight: Rusty Smith

Rusty Smith is the System Technician at Broadlinc working out of the Brooks office. He is responsible for taking service calls, installations, repairs and covering all outages. If you experience a service outage in the Brooks area, Rusty is the technician to help take care of you!

Q & A with Rusty

How long have you been with Broadlinc?
I was one of two founders of Inside Connect Cable in 2004, which served the Shepherdsville/Bullitt County area. We purchased the Brooks system and then sold off the original portion that served Shepherdsville. I then sold my percentage of Brooks and moved to Charleston, SC in 2011. When the family returned to Louisville in 2012, I went to work for Inside Connect Cable and continued to work for the company until it was purchased by White Cloud Communications.

What do you like most about being a System Technician?
I love that my job is very diverse and always changing. The variety allows me to interact with our customers and my peers. I am proud to represent Broadlinc by offering quick and efficient service, and keeping our customers satisfied.

How would you describe the culture at Broadlinc?
It’s more like a family and friends atmosphere than anything else. I’ve worked for larger corporations and this feels more like home.

What do you like most about working at Broadlinc?
Broadlinc’s culture is rare to find with most companies today. Everyday is challenging and different, and I have a great team that’s there to help when you need it.

What do you enjoy doing in your spare time?
I enjoy spending time with my wife, three children, and four grandchildren. I also love traveling and going to places I have never visited.

How would your family or friends describe you in three words?
Kind, generous, and dependable (per my wife).

Tell us something most people would be surprised to learn about you.
I’ve traveled around the world and the US. I worked in Jakarta, Indonesia for 5 ½ years from 1996-2001. This allowed my family and I to visit Jakarta, Bali and Lombok, Indonesia.  We also traveled outside the US to Singapore, China, Spain, Ireland, Niagara Falls and Toronto, Canada. Within the US, we’ve visited Washington State, New Mexico, Nevada, and I have worked as a contractor all over-Texas, Delaware, Florida, Arkansas, and many others.

If can have an unlimited supply of one thing, what would it be and why?
You can never have enough good friends and family! No matter the situation, good or bad, a true friend will be by your side.

What is the best piece of advice you’ve ever been given?
To always look ahead and never dwell on the past.

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Written By Brittany Bowlin, Director of Marketing

How to Troubleshoot your Wifi Router

How to Troubleshoot your WiFi Router

Are you having issues connecting to the internet lately? Is your wifi not working as well as you want it? There are many different reasons that could be the culprit. If you’re experiencing this issue, our IT and Business Support, Chris Saenz, put together some quick troubleshooting tips for you to try at home!

1. Check the Router’s Power Cord

Are you seeing any lights on the router? If not, check the router’s power cord.

  • Make sure the cord is plugged in firmly at both ends.
  • Only plug directly into a wall outlet. Do not use a power strip or extension cord.
  • Check that there is power flowing to the outlet. Sometimes, a breaker may have tripped, so ensure there is power.

Once you see at least one light on the router, you have power. Proceed to step 2.

2. Check the Cable Connections

Next, check the cable connections. You will have at least one of the following:

  • Cable routers will have a coaxial cable coming into the router. Check and ensure the barrel is tight, but do not over-tighten it.
  • Fixed-wireless routers have an ethernet (CAT5) cable coming from the antenna. Make sure it is plugged in, and once you plug it in you should hear a “click”. This ensures the terminal is tight and firm.
  • Phone modems have a telephone jack for your analog phone service. Check and make sure this jack is plugged in correctly. Do not confuse the phone and ethernet ports. They are different sizes and are labeled on the modem. Unless you have multi-line service, use the Line 1 jack.
  • Computers can be connected with an ethernet cable. Ensure the cable plugs in with a “click” at both ends. If this is not the case, replace any damaged cables.

Once all physical connections are verified, proceed to Step 3.

3. Reboot the Router

It’s time to reboot the router!

  • Unplug the power cord and wait at least 30 seconds.
  • Plug it back in firmly.
  • Watch the lights as they power on.
    • Note: It may take a minute for them to settle down.
  • Depending on which model you have, you may see:
    • Power light, always solid.
    • Internet light, flashes, goes solid, may change colors.
    • Wifi light (possibly 2 lights).
    • Activity lights, flashing occasionally (when ethernet ports are in use).
  • Once activity is steady, try using the internet again.

If the internet light flashes and does not stay on steady or the lights flash, you may have an upstream connection issue. Contact us and we can help troubleshoot. Once your router is rebooted and your internet is ready to go, proceed to step 4.

4. Check Your Wifi Connection

Now it’s time to check your wifi connection.

  • On your device, navigate to your wifi settings and ensure the wifi is turned on. Devices in “airplane mode” will not work on wifi. Ensure airplane mode is turned off.
  • Check the wifi network settings, and look for your wifi router. The name of your wifi should pop up on your list of networks.
  • Try to connect to your wifi. You may be prompted to enter a password. If so, please enter your wifi password.
  • If your device says “Connected but no internet” or similar, then you may have an upstream connection issue. Contact us and we can help troubleshoot.
  • If you are unable to connect, then your signal may be too weak. Move closer to the router or reposition the router to a better location. If the problem persists, contact us or check out our tips on improving your home wifi signal.
  • If the wifi network does not show up at all or if ethernet devices can connect but not wireless ones, there may be something wrong with your router’s configuration. Contact us immediately and we can help troubleshoot the issue.
  • If only one device is offline, the issue may be the device and not the router. Verify the problem exists on several devices before reporting the router issue.

Written By Chris Saenz, IT & Business Support

Employee Spotlight: Keith Sherman

Employee Spotlight: Keith Sherman

Keith Sherman is the Cable Operations Manager at Broadlinc working out of the Bremen office. He is responsible for training, quality performance, productivity, daily management and all aspects of a significant piece of our overall business/installation technicians.

Q & A with Keith

How long have you been with Broadlinc?
I started here with the previous owners since July of 2012. I’ve been with the company since its beginning as White Cloud Communications.

What brought you to the company?
Behind my back, my wife submitted an application for me. I received a call from the company saying they needed someone with my background. I was like, “WHAAAAT??! Of course, sign me up!”

What do you like most about being a Cable Operations Manager?
I’ve always loved working in cable operations. I love that it’s always changing and no matter how long you’ve been doing it, you will always learn something new.

How would you describe the culture at Broadlinc?
It’s more like a family and friends atmosphere than anything else. I’ve worked for larger corporations and this feels more like home.

What do you like most about working at Broadlinc?
I love the opportunity of being able to teach what I know to younger people who are eager to learn.

What do you enjoy doing in your spare time?
It’s either driving around in the Smokey Mountains or deep sea fishing in the Atlantic.

How would your family or friends describe you in three words?
I asked my wife and she said, “father-papaw-pirate”. When my granddaughter was young, she told someone that she knew how to spell papaw. P.I.R.A.T.E.  One day, when I got home from work, she told me to take my “pirate” self to my room. Apparently, I looked like I was in a bad mood. I just nodded and headed that direction. Also, I asked my technicians and they said, “intelligent and humorous”.

Tell us something most people would be surprised to learn about you.
I love to teach! I taught Sunday School, I tutored college students in various advanced math classes i.e. geometry, trig, and calculus, and I teach my technicians what they need to know today. I’ve been told I missed my calling!

If can have an unlimited supply of one thing, what would it be and why?
If I can have an unlimited supply of one thing, it would be patience.

What is the best piece of advice you’ve ever been given?
“You are responsible for your own happiness. If you’re not happy, change your circumstances or your thoughts that make you unhappy.” Also, “Treat everyone how you would want to be treated no matter what the situation is” was always a good one too.

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Written By Brittany Bowlin, Director of Marketing