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How Plume HomePass Improved More Than Just Corey’s Wifi Signal

How Plume HomePass Improved More Than Just Corey’s Wifi Signal

As a remote Director of National Projects for Insurcomm with a family of five, Corey needs a lot of bandwidth. However, his current equipment wasn’t accommodating his wifi needs. He called in about slow speeds and issues with video conferencing. The Broadlinc team visited his home and decided the Plume HomePass with mesh wifi extenders would be the best solution to his problem. After installation, Corey expressed he saw a big improvement in his wifi signal immediately such as zero lagging and an enhanced video conferencing experience. Overall, it brought a peace-of-mind to him and his family, and he has been a big promoter of Broadlinc ever since installation.


The Story of Corey Brandon

Corey Brandon is the Director of National Projects for a National Restoration Contractor called Insurcomm. He is also a member of the New Liberty Fire & Rescue Department. He has a wife and four kids, and resides in Perry Park, Kentucky.

He has multiple computers for business, and his kids have a variety of different consoles and computers doing all things from school, work, zoom meetings, gaming and more. Corey works remotely, therefore, having a sufficient wifi signal is vital for his job. He tried Hughes Net and Verizon and wasn’t thrilled with their service. He later found Broadlinc and signed up for internet service. “From excellent wifi to wonderful customer service, Broadlinc is a true winner in their industry,” said Brandon. “Our business is national and requires us to have the absolute best wifi to communicate thoroughly and to complete projects abroad.” Since installation, he has been a Broadlinc customer for over five years.


The Challenge

Corey called in explaining he was experiencing slow speeds and issues with video conferencing. “Initially, I had slower than needed internet speed. I was getting a lot of static, dropped video calls, cutting out, etc. I reached out to our I.T. dept and they ran multiple tests on my computer. They stated it was due to insufficient wifi. So, then I called Broadlinc and discussed it with the technicians. They first suggested I bump up the speed, but then the tech had TJ call me and we discussed the issues further. He suggested to give the Plume HomePass a whirl,” said Brandon.

TJ Scott, VP of Operations, worked closely with Corey on resolving his wifi issues. “Corey had little to no wifi signal in multiple parts of the home because he had a lot of walls and conditions that prevented solid wifi coverage with a single router,” said Scott. “We looked at the home and decided it would be best to go with Plume HomePass and a mesh design, which places wifi mesh extenders in areas closer to where the users were located throughout the home.”


The Power of Personalization: Plume HomePass

Plume’s HomePass allows customers to see, optimize, and control their wifi network from a simple interface that enables an array of Smart Home Services through Plume. “HomePass is a proven cloud-based proactive managed networks service. Plume gives us a top tier service that provides a self-healing network and allows us to use third-party compatible hardware while maintaining the same management and self-support experience. The best part; you get full control over your wifi experience using the HomePass app,” commented Scott.

Plume’s HomePass service gives the Broadlinc support team a look at the fidelity of the wifi experience remotely. It allows their customers to have control over their setup and experience. “We wanted to be able to give our customers control, while being able to support every aspect of the deployment,” said Scott.


Sprinkle in the Mesh Extenders

Along with Plume HomePass, the team placed Plume mesh extenders, smaller wifi “radios”, throughout his home to help extend his wifi coverage and improve his wireless signal strength. “Distance, blockades such as walls, and other electronics between the end user and the wifi connection creates interference, which weakens the signal. When you get the access points closer to the end user, you remove the interference,” said Scott.

“Plume’s mesh extenders not only make this happen, but they also give a guided setup telling you when you need to be closer to the main unit, need more extenders, and allows you to connect on multiple extenders as one network. You only see one SSID and enter one password unlike standard extenders, where you must remember to change connections as you move around.”


Corey’s Experience After Installation

Corey expressed he saw a big improvement in his wifi signal immediately. He experienced zero lagging, faster speeds, and no dropped calls. “My life is better because I don’t have to stress about going elsewhere to get good enough service to conduct business,” said Brandon. “The Plume HomePass and mesh extenders give me peace of mind when a client or project manager calls. I truly like the way I can manage connected devices wherever I am, and it allows me to navigate from room to room without any action manually needed, ” said Brandon.

“Coupled with Broadlinc’s fast high-speed internet, it delivers an outstanding wifi experience. I absolutely recommend the Plume device to anyone looking for the absolute best wifi experience in their home or office.”

“This device is for everyone. If you’re not tech savvy, you will love it. It Is perfect for those who just want something that works. There is no rebooting or configuration changes to keep it running. If you want the best wifi experience and remove 90% of issues that most customers have with their internet experience, this service is for you,” commented TJ Scott.

Plume HomePass is free with the rental of Broadlinc mesh units. If you are interested in learning more about Plume HomePass and/or mesh extenders, contact us today by clicking here.


Written By Brittany Bowlin, Director of Marketing

Employee Spotlight: Matt Smith

Employee Spotlight: Matt Smith

Matt Smith is a Premise Technician at Broadlinc working out of the Owenton office. He is responsible for managing the wireless technicians equipment prior to their installs, and taking calls from them if they’re having any issues.

Q & A with Matt

How long have you been with Broadlinc?
I have been with the company for 2 years. It will be 3 years this coming November.

What brought you to the company?
I’ve learned about the atmosphere and job description from a former tech, so I applied for the position. I was wanting to do something I would truly enjoy rather than just earning a paycheck.

What do you like most about being a Premise Technician?
I enjoy working outside and meeting new people.

How would you describe the culture at Broadlinc?
I would describe the culture at Broadlinc as connected, motivated, and fun. The employees feel valued and share the same goal. Leadership and the sales team energize and motivate us every day to get the job done in a timely manner.

What do you like most about working at Broadlinc?
I love the fact that it’s not like any other job that I’ve ever worked before. I never dread coming in to work like I have at past jobs. Also, there is no day that is ever the same. You will never get used to your routine, which keeps you on your feet. Most days, time actually goes too fast, which is a good problem to have while working.

What do you enjoy doing in your spare time?
In my spare time, I enjoy weight-lifting, playing every sport there is besides soccer, spending time with my family, and doing some work on rocket league.

How would your family or friends describe you in three words?
My family and friends would describe me as motivated, loyal, and particular.

Tell us something most people would be surprised to learn about you.
Most people would be surprised to learn that I am allergic to fruit. The people I tell think I’m joking, but my throat swells after eating any type of fruit. It feels almost equivalent to strep throat. It’s hard to be healthy when you can’t eat your fruits.

If you can have an unlimited supply of one thing, what would it be and why?
If I can have unlimited supply of one thing, it would have to be chapstick. At no given moment will anybody see me without my chapstick on me. I literally can’t function with dry lips.

What is the best piece of advice you’ve ever been given?
The best piece of advice that I was given was “Whatever you do, give 100%”. I take pride in all my work, and I can’t leave any part of the job unfinished, messy, etc. OCD is a real thing and I have a severe case of it.


Written By Brittany Bowlin, Director of Marketing