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Employee Spotlight: Stanley Patton

stanley patton employee spotlight for July

Employee Spotlight: Stanley Patton

Meet our employee spotlight for July, Stanley Patton. He is the Field Sales Manager at Broadlinc working out of the Owenton office. He is responsible for door-to-door sales tracking, supervising and motivating his team, and ensuring customers receive a top-notch experience.

Q & A with Stanley

Tell us a little about yourself.
I’m from Owenton, KY. I’ve been married to my beautiful wife Sarah for 11 years, and we have three awesome children; Carter (11), Caelyn (8), and Cooper(5). Outside of my job, I coach kids in football, basketball, baseball, softball and tee ball.

How long have you been with Broadlinc?
This month is my one-year anniversary with the company.

What brought you to the company?
I heard about the company through locals and learned it was close to my house. I wanted to work locally, so I applied for the Sales Representative position and was hired instantly. Three months later, I was promoted to Field Sales Manager due to my track record of acquiring 300 customers in less than a year. Overall, working for Broadlinc was the perfect opportunity for me.

What do you like most about being a Field Sales Manager?
I enjoy helping the team reach their potential in the field doing door-to-door sales. My ultimate goal for my team is the help them meet that same 300 customer mark in their first year as well.

How would you describe the culture at Broadlinc?
Broadlinc’s culture is very family-oriented and leadership . We have a strong team that works efficiently together, and we all respect one another.

What do you like most about working at Broadlinc?
I really enjoy the camaraderie aspect of my job. I like interacting with both customers and my coworkers.

What do you enjoy doing in your spare time?
I enjoy pool time with my family.

How would your family or friends describe you in three words?
My family and friends would describe me as STAN THE MAN. That’s all you need to know.

Tell us something most people would be surprised to learn about you.
Most people don’t know that I’m the youngest of eleven kids. We have a big family!

If you can have an unlimited supply of one thing, what would it be and why?
Time because it flies by when you’re busy or having fun. Time is a precious thing.

What is the best piece of advice you’ve ever been given?
“Don’t worry about the past, the rear-view mirror is small. That’s why we have big windshields to always look forward. The future is bigger and in front of you.”

brittany-headshot

Written By Brittany Bowlin, Director of Marketing

Brittany Bowlin is the Director of Marketing at Broadlinc internet services. Her responsibilities include leading the company’s marketing efforts, overseeing and growing the marketing department, consistently identifying revenue opportunities within our established client base and managing consistent growth by securing new accounts, collaborating with the leadership team to uncover insights and strategies to develop and implement marketing and branding strategies for new and existing products, and spearheading the strategic and tactical execution of marketing campaigns, including design of test/control segmentation, implementation of tests, tracking, results reporting, analysis, and recommendations. You can find her on the weekends enjoying the outdoors of Colorado with her fiancé, Logan Derderian.

The Sales Team Spotlight: 800 Net Adds in Q1-Q2 and Their Path to Success

Sales Team

Employee Spotlight: Stanley Patton

Meet our employee spotlight for July, Stanley Patton. He is the Field Sales Manager at Broadlinc working out of the Owenton office. He is responsible for door-to-door sales tracking, supervising and motivating his team, and ensuring customers receive a top-notch experience.

Q & A with Stanley

Tell us a little about yourself.
I’m from Owenton, KY. I’ve been married to my beautiful wife Sarah for 11 years, and we have three awesome children; Carter (11), Caelyn (8), and Cooper(5). Outside of my job, I coach kids in football, basketball, baseball, softball and tee ball.

How long have you been with Broadlinc?
This month is my one-year anniversary with the company.

What brought you to the company?
I heard about the company through locals and learned it was close to my house. I wanted to work locally, so I applied for the Sales Representative position and was hired instantly. Three months later, I was promoted to Field Sales Manager due to my track record of acquiring 300 customers in less than a year. Overall, working for Broadlinc was the perfect opportunity for me.

What do you like most about being a Field Sales Manager?
I enjoy helping the team reach their potential in the field doing door-to-door sales. My ultimate goal for my team is the help them meet that same 300 customer mark in their first year as well.

How would you describe the culture at Broadlinc?
Broadlinc’s culture is very family-oriented and leadership . We have a strong team that works efficiently together, and we all respect one another.

What do you like most about working at Broadlinc?
I really enjoy the camaraderie aspect of my job. I like interacting with both customers and my coworkers.

What do you enjoy doing in your spare time?
I enjoy pool time with my family.

How would your family or friends describe you in three words?
My family and friends would describe me as STAN THE MAN. That’s all you need to know.

Tell us something most people would be surprised to learn about you.
Most people don’t know that I’m the youngest of eleven kids. We have a big family!

If you can have an unlimited supply of one thing, what would it be and why?
Time because it flies by when you’re busy or having fun. Time is a precious thing.

What is the best piece of advice you’ve ever been given?
“Don’t worry about the past, the rear-view mirror is small. That’s why we have big windshields to always look forward. The future is bigger and in front of you.”

brittany-headshot

Written By Brittany Bowlin, Director of Marketing

Brittany Bowlin is the Director of Marketing at Broadlinc internet services. Her responsibilities include leading the company’s marketing efforts, overseeing and growing the marketing department, consistently identifying revenue opportunities within our established client base and managing consistent growth by securing new accounts, collaborating with the leadership team to uncover insights and strategies to develop and implement marketing and branding strategies for new and existing products, and spearheading the strategic and tactical execution of marketing campaigns, including design of test/control segmentation, implementation of tests, tracking, results reporting, analysis, and recommendations. You can find her on the weekends enjoying the outdoors of Colorado with her fiancé, Logan Derderian.

Employee Spotlight: Amanda Gaines

Employee Spotlight: Stanley Patton

Meet our employee spotlight for July, Stanley Patton. He is the Field Sales Manager at Broadlinc working out of the Owenton office. He is responsible for door-to-door sales tracking, supervising and motivating his team, and ensuring customers receive a top-notch experience.

Q & A with Stanley

Tell us a little about yourself.
I’m from Owenton, KY. I’ve been married to my beautiful wife Sarah for 11 years, and we have three awesome children; Carter (11), Caelyn (8), and Cooper(5). Outside of my job, I coach kids in football, basketball, baseball, softball and tee ball.

How long have you been with Broadlinc?
This month is my one-year anniversary with the company.

What brought you to the company?
I heard about the company through locals and learned it was close to my house. I wanted to work locally, so I applied for the Sales Representative position and was hired instantly. Three months later, I was promoted to Field Sales Manager due to my track record of acquiring 300 customers in less than a year. Overall, working for Broadlinc was the perfect opportunity for me.

What do you like most about being a Field Sales Manager?
I enjoy helping the team reach their potential in the field doing door-to-door sales. My ultimate goal for my team is the help them meet that same 300 customer mark in their first year as well.

How would you describe the culture at Broadlinc?
Broadlinc’s culture is very family-oriented and leadership . We have a strong team that works efficiently together, and we all respect one another.

What do you like most about working at Broadlinc?
I really enjoy the camaraderie aspect of my job. I like interacting with both customers and my coworkers.

What do you enjoy doing in your spare time?
I enjoy pool time with my family.

How would your family or friends describe you in three words?
My family and friends would describe me as STAN THE MAN. That’s all you need to know.

Tell us something most people would be surprised to learn about you.
Most people don’t know that I’m the youngest of eleven kids. We have a big family!

If you can have an unlimited supply of one thing, what would it be and why?
Time because it flies by when you’re busy or having fun. Time is a precious thing.

What is the best piece of advice you’ve ever been given?
“Don’t worry about the past, the rear-view mirror is small. That’s why we have big windshields to always look forward. The future is bigger and in front of you.”

brittany-headshot

Written By Brittany Bowlin, Director of Marketing

Brittany Bowlin is the Director of Marketing at Broadlinc internet services. Her responsibilities include leading the company’s marketing efforts, overseeing and growing the marketing department, consistently identifying revenue opportunities within our established client base and managing consistent growth by securing new accounts, collaborating with the leadership team to uncover insights and strategies to develop and implement marketing and branding strategies for new and existing products, and spearheading the strategic and tactical execution of marketing campaigns, including design of test/control segmentation, implementation of tests, tracking, results reporting, analysis, and recommendations. You can find her on the weekends enjoying the outdoors of Colorado with her fiancé, Logan Derderian.

How to Protect Your Small Business From Identity Theft

protect small business from identity theft

How to Protect Your Small Business From Identity Theft

A small business owner, like yourself, has a lot to worry about. In addition to the day-to-day operations of your business, you also have to be mindful of security threats. One of the most serious threats faced by small businesses is identity theft.

Identity thieves can use stolen business information to apply for loans, open new lines of credit, and make fraudulent purchases. They can also damage your business’s reputation by engaging in criminal activity using the business’s name. Fortunately, there are steps that you can take to protect your businesses from identity theft.

 

Install Anti-Virus Software

First and foremost, you should install anti-virus software on all of your business computers. This will help to protect against malware and phishing attacks, which are two of the most common ways thieves gain access to small business data.

In addition, be sure to keep all of your software up to date and install any security patches as soon as they become available. You should also encrypt any sensitive data that you store electronically, and limit access to only those employees who absolutely need it.

 

Use Strong Passwords and Add Authentication

Strong passwords are essential because they make it much more difficult for criminals to access your systems. If you’re using weak or easily guessed passwords, it’s only a matter of time before someone gets in. To create a strong password, use a combination of letters, numbers, and special characters. The longer the password, the more difficult it is to guess.

In addition to using strong passwords, you should also add an authentication step to your login process. This can be as simple as requiring a code that’s sent to your phone or email address every time someone tries to log in. With this additional step in place, even if someone knows your password, they won’t be able to access your account unless they also have access to your phone or email.

 

phishing scams

Don’t Be Fooled By Phishing Scams

One of the most common ways that identity thieves target small businesses is through phishing scams. These scams typically involve an email or other communication that looks like it’s from a reputable source, but is actually from a fraudster. They may try to trick you into clicking on a malicious link or downloading a virus-infected attachment.

Be very careful about any unsolicited communications that you receive, even if they look harmless. If you’re not sure whether something is legitimate or not, err on the side of caution and don’t click on any links or open any attachments.

Also, it is crucial to educate your employees about how to spot phishing scams. Make sure they know not to click on links or open attachments from unknown senders, and instruct them to forward suspicious emails to your IT department.

 

Educate Your Employees

Protecting your small business offline is just as important. Educate your employees about identity theft, how to prevent it, and to be aware of suspicious activity. Train them to never give out personal information unless they are absolutely sure that it is safe to do so.

You should also have a policy in place for employee access to sensitive data. Only allow employees who need access to this data to have it, and require them to use strong passwords and keep their workstations locked when they’re not using them.

 

Shred Sensitive Documents

As a small business owner, you likely have a lot of sensitive information on hand – from customer credit card numbers to employee Social Security numbers. And while you take care to protect this information, it only takes one lost or stolen document to put your business at risk of identity theft.

One of the best ways to prevent this type of fraud is to shred any documents that contain sensitive information. This way, even if a thief manages to get their hands on your paper records, they’ll be nothing more than just scraps of paper.

 

Expand Security Measures Beyond the Office

Avoid storing sensitive data on your work computer, phone, tablet, laptop or USB drive. This includes anything that could potentially be used to access an account or personal information.

If you use any of these devices to access sensitive accounts or transmit sensitive documents (like customer lists or invoices) — either through email, file sharing services such as Dropbox or Google Drive, or apps like Slack — make sure that the device you store them on is encrypted and password-protected.

 

protect sensitive data

Know Where to Report Identity Theft

If you suspect any suspicious activity, it’s important to know where to report it. If you receive an invoice or bill that you don’t recognize, or if you see unusual activity on your bank statements, contact your financial institution immediately.

If you receive an email or other communication that looks suspicious, do not respond to it. Instead, Forward the message to the FTC at spam@uce.gov and your IT department.

You should also report any attempted or successful identity theft to the FTC. You can do this online at ftc.gov/complaint or by calling 1-877-ID-THEFT (1-877-438-4338).

In addition, it’s important to have a plan in place for how to deal with customer data if it is compromised; this may include notifying customers and offering them credit reporting and monitoring services.

 

Conclusion

It’s important to consider how your business can be affected by identity theft, and what you can do to protect it. With the right precautions in place, you’ll be able to rest easy knowing that your company is safe from criminals looking to take advantage of your small business.

brittany-headshot

Written By Brittany Bowlin, Director of Marketing

Brittany Bowlin is the Director of Marketing at Broadlinc internet services. Her responsibilities include leading the company’s marketing efforts, overseeing and growing the marketing department, consistently identifying revenue opportunities within our established client base and managing consistent growth by securing new accounts, collaborating with the leadership team to uncover insights and strategies to develop and implement marketing and branding strategies for new and existing products, and spearheading the strategic and tactical execution of marketing campaigns, including design of test/control segmentation, implementation of tests, tracking, results reporting, analysis, and recommendations. You can find her on the weekends enjoying the outdoors of Colorado with her fiancé, Logan Derderian.

Choosing A Small Business Phone System

Choosing A Small Business Phone System

Choosing A Small Business Phone System

If you’re in the market for a small business phone system, you might be feeling overwhelmed by the sheer number of options available to you.

Maybe your company is growing and no longer needs to rely on cell phones for business communications. Or perhaps you’ve finally decided it’s time to ditch your outdated landline system and invest in a more modern one that’ll help your employees work from anywhere.

Either way, choosing the right phone system for your small business is not an easy task. Luckily, we’re here with some advice on selecting the right system for your business’s needs that will save you money in the long run.

 

Goodbye Analog

Phones were once very simple, just a twisted pair of copper lines coming into your home, and a signal fed from your local telephone company branch office. Now, a hundred years later, analog is being phased out.

Analog phones are very sensitive to noise, but aging copper lines are very expensive to maintain, and indeed maintenance has been neglected. This is because digital infrastructure has largely replaced analog lines, and phone companies are ready to be done with copper altogether.

 

The Digital Difference

Phones are now almost 100% digital. The sound from your voice gets digitized immediately and sent as bits over the wire to its destination. This eliminates background noise, hum, crackle and so on.

Even if you still have an analog phone, the sound is being digitized when it reaches the local branch office. Many phones now support HD audio, which is vastly superior to the old “AM radio” sound of analog.

 

PBX Systems

In the old days, any business with more than a couple users would need something called a PBX, which stands for private branch exchange – a switchboard operator just for your building.

In the 1980s, computers took over the job. Businesses would pay thousands for a PBX, a large electronic box that was wired to all the phones in the building. This provided features such as extensions, call parking, hunt groups, and individual voicemails.

These systems came with proprietary telephones, which are no use without the PBX. We have had customers call needing immediate full telephone replacement on the day that their old PBX finally dies.

This is a crisis worth avoiding! Although on-premise PBX systems are still available, you don’t have to absorb that cost today. A hosted PBX provides all the best call features at a low monthly rate. You simply plug in your phone to internet, and your provider does the rest.

 

Cordless

Small cordless phone systems have become popular which have a few of the best features from a PBX, typically handling up to 4 lines, with multiple cordless handsets, call transfers, voicemail and simple call menus.

These are best for offices with less than ten people using the phone, and all in close range from the main base. This is the most cost effective way to start out when you only have a few employees.

 

VOIP Phone

IP Phones

Hosted PBX systems rely on IP phones to operate. There are a variety of phones available, and your provider probably has a list of approved models.

They may even include the phone with your plan. VOIP (Voice over IP) is another name for the same thing; all VOIP phones work over an internet connection. This means wireless internet customers can have a desk phone and calling features, in locations where you can’t get traditional landline service or even cell signal.

 

VOIP is the Way to Go

VoIP has many advantages over traditional phone systems, including lower costs, higher security measures, and it gives you more choice of phones. You can get a powerful desktop phone or a basic headset, depending on what works best for your office’s needs.

One of the big benefits of a VOIP telephone provider is having customized call routing. This can be done almost any way you can imagine, schedules based on office hours, ring groups, vacation responses, call forwarding scenarios, and interactive menus.

Extensions can mark themselves as “do not disturb” or DND, to take a lunch break for example – and the hunt group will pass over them and ring the next phone in line, or take a message.

For a small business, this provides a professional touch for your customers, while saving you a lot of misrouted or missed calls.

 

Savings

One key element that usually convinces business owners is cost. Typically, a hosted VOIP system will cost the same or less than a basic POTS (plain old telephone system) business line. With the additional features and lack of analog noise, upgrading your phone system makes a lot of sense.

 

Conclusion

As you consider your options, remember that your phone system is a “mission critical” tool for your business. Broadlinc is proud to offer state-of-the-art business phone systems to our customers at a competitive price. Contact us today to see what it would take to upgrade your phone system to Broadlinc.

Written By Chris Saenz, IT & Business Support

How Plume HomePass Improved Corey’s Wifi Signal

Plume HomePass

How Plume HomePass Improved Corey’s Wifi Signal

As a remote Director of National Projects for Insurcomm with a family of five, Corey needs a lot of bandwidth. However, his current equipment wasn’t meeting his wifi needs. He called in about slow speeds and issues with video conferencing. The Broadlinc team visited his home and decided the Plume HomePass with mesh wifi extenders would be the best solution to his problem.

After installation, Corey expressed he saw a big improvement in his wifi signal immediately such as zero lagging and an enhanced video conferencing experience. Overall, it brought a peace-of-mind to him and his family, and he has been a big promoter of Broadlinc ever since installation.

 

Install Anti-Virus Software

First and foremost, you should install anti-virus software on all of your business computers. This will help to protect against malware and phishing attacks, which are two of the most common ways thieves gain access to small business data.

In addition, be sure to keep all of your software up to date and install any security patches as soon as they become available. You should also encrypt any sensitive data that you store electronically, and limit access to only those employees who absolutely need it.

 

Corey Brandon and his family

The Challenge

Corey called in explaining he was experiencing slower speeds and issues with video conferencing.

“Initially, I had slower than needed internet speed. I was getting a lot of static, dropped video calls, cutting out, etc. I reached out to our I.T. dept and they ran multiple tests on my computer. They stated it was due to insufficient wifi,” said Brandon.

“So, then I called Broadlinc and discussed it with the technicians. They first suggested I bump up the speed, but then the tech had TJ call me and we discussed the issues further. He suggested to give the Plume HomePass a whirl.”

TJ Scott, VP of Operations, worked closely with Corey on resolving his wifi issues. “Corey had little to no wifi signal in multiple parts of the home because he had a lot of walls and conditions that prevented solid wifi coverage with a single router,” said Scott. “We looked at the home and decided it would be best to go with Plume HomePass and a mesh design, which places wifi mesh extenders in areas closer to where the users were located throughout the home.”

 

App pair people control

Expand Security Measures Beyond the Office

Avoid storing sensitive data on your work computer, phone, tablet, laptop or USB drive. This includes anything that could potentially be used to access an account or personal information.

If you use any of these devices to access sensitive accounts or transmit sensitive documents (like customer lists or invoices) — either through email, file sharing services such as Dropbox or Google Drive, or apps like Slack — make sure that the device you store them on is encrypted and password-protected.

 

Mesh WiFi Extenders

Sprinkle in the Mesh Extenders

Along with Plume HomePass, the team placed Plume mesh extenders, smaller wifi “radios”, throughout his home to help extend his wifi coverage and improve his wireless signal strength. “Distance, blockades such as walls, and other electronics between the end user and the wifi connection creates interference, which weakens the signal. When you get the access points closer to the end user, you remove the interference,” said Scott.

“Plume’s mesh extenders not only make this happen, but they also give a guided setup telling you when you need to be closer to the main unit, need more extenders, and allows you to connect on multiple extenders as one network. You only see one SSID and enter one password unlike standard extenders, where you must remember to change connections as you move around.”

 

Corey’s Experience After Installation

Corey expressed he saw a big improvement in his home network immediately. He experienced zero lagging, faster speeds, and no dropped internet connection.

“My life is better because I don’t have to stress about going elsewhere to get good enough service to conduct business,” said Brandon. “The Plume HomePass and mesh extenders give me peace of mind when a client or project manager calls. I truly like the way I can manage connected devices wherever I am, and it allows me to navigate from room to room without any action manually needed, ” said Brandon.

“Coupled with Broadlinc’s fast high-speed internet, it delivers an outstanding wifi experience. I absolutely recommend the Plume device to anyone looking for the absolute best wifi experience in their home or office.”

“This device is for everyone. If you’re not tech savvy, you will love it. It Is perfect for those who just want something that works,” commented TJ Scott.

“There is no rebooting or configuration changes to keep it running. If you want the best wifi experience and remove 90% of issues that most customers have with their internet experience, this service is for you.”

Plume HomePass is free with the rental of Broadlinc mesh units. If you are interested in learning more about Plume HomePass and/or mesh extenders, contact us today.

brittany-headshot

Written By Brittany Bowlin, Director of Marketing

Brittany Bowlin is the Director of Marketing at Broadlinc internet services. Her responsibilities include leading the company’s marketing efforts, overseeing and growing the marketing department, consistently identifying revenue opportunities within our established client base and managing consistent growth by securing new accounts, collaborating with the leadership team to uncover insights and strategies to develop and implement marketing and branding strategies for new and existing products, and spearheading the strategic and tactical execution of marketing campaigns, including design of test/control segmentation, implementation of tests, tracking, results reporting, analysis, and recommendations. You can find her on the weekends enjoying the outdoors of Colorado with her fiancé, Logan Derderian.

Employee Spotlight: Matt Smith

Matt Smith Employee Spotlight for May

Employee Spotlight: Matt Smith

Meet our employee spotlight for May, Matt Smith. He is a Premise Technician at Broadlinc working out of the Owenton office. He is responsible for managing the wireless technicians equipment prior to their installs, and taking calls from them if they’re having any issues.

Q & A with Matt

How long have you been with Broadlinc?
I have been with the company for 2 years. It will be 3 years this coming November.

What brought you to the company?
I’ve learned about the atmosphere and job description from a former tech, so I applied for the position. I was wanting to do something I would truly enjoy rather than just earning a paycheck.

What do you like most about being a Premise Technician?
I enjoy working outside and meeting new people.

How would you describe the culture at Broadlinc?
I would describe the culture at Broadlinc as connected, motivated, and fun. The employees feel valued and share the same goal. Leadership and the sales team energize and motivate us every day to get the job done in a timely manner.

What do you like most about working at Broadlinc?
I love the fact that it’s not like any other job that I’ve ever worked before. I never dread coming in to work like I have at past jobs. Also, there is no day that is ever the same. You will never get used to your routine, which keeps you on your feet. Most days, time actually goes too fast, which is a good problem to have while working.

What do you enjoy doing in your spare time?
In my spare time, I enjoy weight-lifting, playing every sport there is besides soccer, spending time with my family, and doing some work on rocket league.

How would your family or friends describe you in three words?
My family and friends would describe me as motivated, loyal, and particular.

Tell us something most people would be surprised to learn about you.
Most people would be surprised to learn that I am allergic to fruit. The people I tell think I’m joking, but my throat swells after eating any type of fruit. It feels almost equivalent to strep throat. It’s hard to be healthy when you can’t eat your fruits.

If you can have an unlimited supply of one thing, what would it be and why?
If I can have unlimited supply of one thing, it would have to be chapstick. At no given moment will anybody see me without my chapstick on me. I literally can’t function with dry lips.

What is the best piece of advice you’ve ever been given?
The best piece of advice that I was given was “Whatever you do, give 100%”. I take pride in all my work, and I can’t leave any part of the job unfinished, messy, etc. OCD is a real thing and I have a severe case of it.

brittany-headshot

Written By Brittany Bowlin, Director of Marketing

Brittany Bowlin is the Director of Marketing at Broadlinc internet services. Her responsibilities include leading the company’s marketing efforts, overseeing and growing the marketing department, consistently identifying revenue opportunities within our established client base and managing consistent growth by securing new accounts, collaborating with the leadership team to uncover insights and strategies to develop and implement marketing and branding strategies for new and existing products, and spearheading the strategic and tactical execution of marketing campaigns, including design of test/control segmentation, implementation of tests, tracking, results reporting, analysis, and recommendations. You can find her on the weekends enjoying the outdoors of Colorado with her fiancé, Logan Derderian.

5 Customer Appreciation Ideas For Your Small Business

Business owner talking to customer in bakery

5 Customer Appreciation Ideas For Your Small Business

Acquiring a customer is the first step, but retaining them is the key to building a mutually beneficial relationship. In other words, it’s very important to show your customers you value their business. Research shows that customers who feel unvalued can lead to an increase in customer churn. With National Customer Appreciation Day coming up on April 18, we’ve put together 5 ways for your business to show appreciation to your customers and help prevent customer churn!

How Plume HomePass Improved Corey’s Wifi Signal

As a remote Director of National Projects for Insurcomm with a family of five, Corey needs a lot of bandwidth. However, his current equipment wasn’t meeting his wifi needs. He called in about slow speeds and issues with video conferencing. The Broadlinc team visited his home and decided the Plume HomePass with mesh wifi extenders would be the best solution to his problem.

After installation, Corey expressed he saw a big improvement in his wifi signal immediately such as zero lagging and an enhanced video conferencing experience. Overall, it brought a peace-of-mind to him and his family, and he has been a big promoter of Broadlinc ever since installation.

 

Install Anti-Virus Software

First and foremost, you should install anti-virus software on all of your business computers. This will help to protect against malware and phishing attacks, which are two of the most common ways thieves gain access to small business data.

In addition, be sure to keep all of your software up to date and install any security patches as soon as they become available. You should also encrypt any sensitive data that you store electronically, and limit access to only those employees who absolutely need it.

 

The Challenge

Corey called in explaining he was experiencing slower speeds and issues with video conferencing.

“Initially, I had slower than needed internet speed. I was getting a lot of static, dropped video calls, cutting out, etc. I reached out to our I.T. dept and they ran multiple tests on my computer. They stated it was due to insufficient wifi,” said Brandon.

“So, then I called Broadlinc and discussed it with the technicians. They first suggested I bump up the speed, but then the tech had TJ call me and we discussed the issues further. He suggested to give the Plume HomePass a whirl.”

TJ Scott, VP of Operations, worked closely with Corey on resolving his wifi issues. “Corey had little to no wifi signal in multiple parts of the home because he had a lot of walls and conditions that prevented solid wifi coverage with a single router,” said Scott. “We looked at the home and decided it would be best to go with Plume HomePass and a mesh design, which places wifi mesh extenders in areas closer to where the users were located throughout the home.”

 

Expand Security Measures Beyond the Office

Avoid storing sensitive data on your work computer, phone, tablet, laptop or USB drive. This includes anything that could potentially be used to access an account or personal information.

If you use any of these devices to access sensitive accounts or transmit sensitive documents (like customer lists or invoices) — either through email, file sharing services such as Dropbox or Google Drive, or apps like Slack — make sure that the device you store them on is encrypted and password-protected.

 

Small business owner serving customers food and drinks

Sprinkle in the Mesh Extenders

Along with Plume HomePass, the team placed Plume mesh extenders, smaller wifi “radios”, throughout his home to help extend his wifi coverage and improve his wireless signal strength. “Distance, blockades such as walls, and other electronics between the end user and the wifi connection creates interference, which weakens the signal. When you get the access points closer to the end user, you remove the interference,” said Scott.

“Plume’s mesh extenders not only make this happen, but they also give a guided setup telling you when you need to be closer to the main unit, need more extenders, and allows you to connect on multiple extenders as one network. You only see one SSID and enter one password unlike standard extenders, where you must remember to change connections as you move around.”

 

brittany-headshot

Written By Brittany Bowlin, Director of Marketing

Brittany Bowlin is the Director of Marketing at Broadlinc internet services. Her responsibilities include leading the company’s marketing efforts, overseeing and growing the marketing department, consistently identifying revenue opportunities within our established client base and managing consistent growth by securing new accounts, collaborating with the leadership team to uncover insights and strategies to develop and implement marketing and branding strategies for new and existing products, and spearheading the strategic and tactical execution of marketing campaigns, including design of test/control segmentation, implementation of tests, tracking, results reporting, analysis, and recommendations. You can find her on the weekends enjoying the outdoors of Colorado with her fiancé, Logan Derderian.

Employee Spotlight: Carrie Thornhill

Employee Spotlight: Matt Smith

Meet our employee spotlight for May, Matt Smith. He is a Premise Technician at Broadlinc working out of the Owenton office. He is responsible for managing the wireless technicians equipment prior to their installs, and taking calls from them if they’re having any issues.

Q & A with Matt

How long have you been with Broadlinc?
I have been with the company for 2 years. It will be 3 years this coming November.

What brought you to the company?
I’ve learned about the atmosphere and job description from a former tech, so I applied for the position. I was wanting to do something I would truly enjoy rather than just earning a paycheck.

What do you like most about being a Premise Technician?
I enjoy working outside and meeting new people.

How would you describe the culture at Broadlinc?
I would describe the culture at Broadlinc as connected, motivated, and fun. The employees feel valued and share the same goal. Leadership and the sales team energize and motivate us every day to get the job done in a timely manner.

What do you like most about working at Broadlinc?
I love the fact that it’s not like any other job that I’ve ever worked before. I never dread coming in to work like I have at past jobs. Also, there is no day that is ever the same. You will never get used to your routine, which keeps you on your feet. Most days, time actually goes too fast, which is a good problem to have while working.

What do you enjoy doing in your spare time?
In my spare time, I enjoy weight-lifting, playing every sport there is besides soccer, spending time with my family, and doing some work on rocket league.

How would your family or friends describe you in three words?
My family and friends would describe me as motivated, loyal, and particular.

Tell us something most people would be surprised to learn about you.
Most people would be surprised to learn that I am allergic to fruit. The people I tell think I’m joking, but my throat swells after eating any type of fruit. It feels almost equivalent to strep throat. It’s hard to be healthy when you can’t eat your fruits.

If you can have an unlimited supply of one thing, what would it be and why?
If I can have unlimited supply of one thing, it would have to be chapstick. At no given moment will anybody see me without my chapstick on me. I literally can’t function with dry lips.

What is the best piece of advice you’ve ever been given?
The best piece of advice that I was given was “Whatever you do, give 100%”. I take pride in all my work, and I can’t leave any part of the job unfinished, messy, etc. OCD is a real thing and I have a severe case of it.

brittany-headshot

Written By Brittany Bowlin, Director of Marketing

Brittany Bowlin is the Director of Marketing at Broadlinc internet services. Her responsibilities include leading the company’s marketing efforts, overseeing and growing the marketing department, consistently identifying revenue opportunities within our established client base and managing consistent growth by securing new accounts, collaborating with the leadership team to uncover insights and strategies to develop and implement marketing and branding strategies for new and existing products, and spearheading the strategic and tactical execution of marketing campaigns, including design of test/control segmentation, implementation of tests, tracking, results reporting, analysis, and recommendations. You can find her on the weekends enjoying the outdoors of Colorado with her fiancé, Logan Derderian.

5 Virtual Team Building Activities for Your Business

5 Virtual Team Building Activities for Your Business

After nearly two years into the pandemic, some workers are finally returning to the office full-time or at least a few days a week. However, as of December 2021, 26% of full-time workers are still working exclusively from home, and have no plans to return to the office. If you or your business have employees still working from home full-time or a few days a week, this article is just for you! 

During this transition period, communication and team building is very important to setting your team up for success and creating a strong sense of community. But what if some of your team members are not in the office full-time? No problem! Get your team together with one of these 5 virtual team building activities that can help improve communication, enhance their problem-solving skills, and boost team morale!

1. Virtual Lunches

Taking a lunch break with coworkers is a great way to foster relationships, and can be effective even when they’re virtual. It’s a great opportunity to meet people from different departments or those you don’t see as often in meetings. If you have troubles starting conversations or coming up with topics, bring out the ice breaker games! They are great for getting to know your coworkers on a personal level, and it’s a break from the “work talk”. 

2. Quizzes

Personality quizzes offer an effective way for employees to learn about themselves, and for you to learn more about your coworkers’ working styles, dreams, goals, and preferences. They’re a fun way to find out about how teams can work better together! If you’re interested, have your team take a personality quiz, like the 16 Personalities, and then meet to discuss work styles at your next meeting.

3. Virtual Escape Room

Work together to break out of an escape room! It’s a themed online game that challenges players to find clues, complete tasks, and solve a variety of puzzles within a period of time. It can improve communication, collaboration and problem-solving skills. There are tons of escape rooms for every skill level and interest, which makes it easy to find one that will keep your whole team engaged.

4. Interactive Experiences

Bond with your team by learning new skills together with online interactive events! From learning a new recipe to taking a mixology class, there are tons of creative and fun events that your team will love and lead to a positive team building experience. Marketplaces like Offsyte make it easy to discover and schedule high-quality virtual team events that are interactive, exciting and budget-friendly! 

5. Topic Friday

This one is a personal favorite! At my previous employer, our team held virtual meetings called “Topic Friday” where we were given a fun topic at the beginning of the week to talk about on Friday. Some example topics we discussed were: name 5 records/cds you would want to listen to for the rest of your life and why, wear your favorite shirt and tell us why, and tell your best dad joke. It was a fun way for us to learn more about each other, improve our communication and presentation skills, and leave a meeting with a great laugh! Who knew you could wear a Jurassic Park shirt to work? During Topic Friday, you most certainly can wear it! Try it the next time your team meets and see how it goes that Friday!

brittany-headshot

Written By Brittany Bowlin, Director of Marketing

Brittany Bowlin is the Director of Marketing at Broadlinc internet services. Her responsibilities include leading the company’s marketing efforts, overseeing and growing the marketing department, consistently identifying revenue opportunities within our established client base and managing consistent growth by securing new accounts, collaborating with the leadership team to uncover insights and strategies to develop and implement marketing and branding strategies for new and existing products, and spearheading the strategic and tactical execution of marketing campaigns, including design of test/control segmentation, implementation of tests, tracking, results reporting, analysis, and recommendations. You can find her on the weekends enjoying the outdoors of Colorado with her fiancé, Logan Derderian.

Employee Spotlight: Eric Spears

Employee Spotlight: Matt Smith

Meet our employee spotlight for May, Matt Smith. He is a Premise Technician at Broadlinc working out of the Owenton office. He is responsible for managing the wireless technicians equipment prior to their installs, and taking calls from them if they’re having any issues.

Q & A with Matt

How long have you been with Broadlinc?
I have been with the company for 2 years. It will be 3 years this coming November.

What brought you to the company?
I’ve learned about the atmosphere and job description from a former tech, so I applied for the position. I was wanting to do something I would truly enjoy rather than just earning a paycheck.

What do you like most about being a Premise Technician?
I enjoy working outside and meeting new people.

How would you describe the culture at Broadlinc?
I would describe the culture at Broadlinc as connected, motivated, and fun. The employees feel valued and share the same goal. Leadership and the sales team energize and motivate us every day to get the job done in a timely manner.

What do you like most about working at Broadlinc?
I love the fact that it’s not like any other job that I’ve ever worked before. I never dread coming in to work like I have at past jobs. Also, there is no day that is ever the same. You will never get used to your routine, which keeps you on your feet. Most days, time actually goes too fast, which is a good problem to have while working.

What do you enjoy doing in your spare time?
In my spare time, I enjoy weight-lifting, playing every sport there is besides soccer, spending time with my family, and doing some work on rocket league.

How would your family or friends describe you in three words?
My family and friends would describe me as motivated, loyal, and particular.

Tell us something most people would be surprised to learn about you.
Most people would be surprised to learn that I am allergic to fruit. The people I tell think I’m joking, but my throat swells after eating any type of fruit. It feels almost equivalent to strep throat. It’s hard to be healthy when you can’t eat your fruits.

If you can have an unlimited supply of one thing, what would it be and why?
If I can have unlimited supply of one thing, it would have to be chapstick. At no given moment will anybody see me without my chapstick on me. I literally can’t function with dry lips.

What is the best piece of advice you’ve ever been given?
The best piece of advice that I was given was “Whatever you do, give 100%”. I take pride in all my work, and I can’t leave any part of the job unfinished, messy, etc. OCD is a real thing and I have a severe case of it.

brittany-headshot

Written By Brittany Bowlin, Director of Marketing

Brittany Bowlin is the Director of Marketing at Broadlinc internet services. Her responsibilities include leading the company’s marketing efforts, overseeing and growing the marketing department, consistently identifying revenue opportunities within our established client base and managing consistent growth by securing new accounts, collaborating with the leadership team to uncover insights and strategies to develop and implement marketing and branding strategies for new and existing products, and spearheading the strategic and tactical execution of marketing campaigns, including design of test/control segmentation, implementation of tests, tracking, results reporting, analysis, and recommendations. You can find her on the weekends enjoying the outdoors of Colorado with her fiancé, Logan Derderian.

Where We’re Going, We Don’t Need Roads With Wireless

5 Virtual Team Building Activities for Your Business

After nearly two years into the pandemic, some workers are finally returning to the office full-time or at least a few days a week. However, as of December 2021, 26% of full-time workers are still working exclusively from home, and have no plans to return to the office. If you or your business have employees still working from home full-time or a few days a week, this article is just for you! 

During this transition period, communication and team building is very important to setting your team up for success and creating a strong sense of community. But what if some of your team members are not in the office full-time? No problem! Get your team together with one of these 5 virtual team building activities that can help improve communication, enhance their problem-solving skills, and boost team morale!

1. Virtual Lunches

Taking a lunch break with coworkers is a great way to foster relationships, and can be effective even when they’re virtual. It’s a great opportunity to meet people from different departments or those you don’t see as often in meetings. If you have troubles starting conversations or coming up with topics, bring out the ice breaker games! They are great for getting to know your coworkers on a personal level, and it’s a break from the “work talk”. 

Mother Nature’s Course

In 2009, the worst ice storm in Kentucky’s history came through and tore power lines, fiber optic lines and cable lines to pieces. At the company I was with at the time, we had ten miles of infrastructure that had to be torn out and rebuilt. However, later that same year, the remnants of Hurricane Ike came through the region and tore the same areas down again with several hours of 70mph straight line winds.

Recently, Kentucky suffered from Mother Nature’s course that took lives, destroyed property and disrupted telecommunications. During December of 2021, three miles of cable and fiber of ours in Western Kentucky was ripped out when the quad-state tornado tore through between Bremen and Sacramento. Moreover, it took our team close to a week to rebuild and restore service.

During February of 2022, 450 customers experienced outages in Owen County due to the weight of ice accumulation on cable lines that caused connectors to pop apart and short out, which caused fiber-fed equipment to fry (it all still takes electricity).

While fiber optics is capable of providing gigabits of data, it is distributed by glass. This cool, yet very fragile technology used to distribute telecommunications keeps growing, and the capabilities have now far exceeded the usage anyone can put on this infrastructure. Once you pass a certain point of bandwidth on fiber, it’s like driving one or two cars a mile apart on a 10-lane freeway made of glass at 100 miles an hour.  That’s a lot of breakable highway for so little traffic, and once you have more road than the traffic you’re sending down it needs, what’s the point?

What you really need is the ability to get down the road fast, and it won’t break beneath you. With wireless, where we’re going we don’t need roads. We can go 500 miles an hour through airspace that’s got plenty of room to get your traffic through it!

Wireless Is the Future

Broadlinc is building networks using wireless technology that is much like a cellphone; getting signal to your home through the air. Our 5G ready towers are built with redundant power. Moreover, when the power lines go down, a wireless link takes over and will keep our customers online. Even when we need that high capacity 10 or 20 lane freeway at our data centers, we are fed by diverse carriers to ensure our customers keep working by sending our traffic another way.

“Getting what you pay for” has less to do with gigabits offered and speed tests than it does with user experience. There is little to nothing most homes and businesses can’t do on our LTE Fixed Wireless service that we’re doing on wireline and fiber networks. On paper it may say less bandwidth, however, when we support our customers all the way to their device with our whole home Wi-Fi and local technical support, our customers report a better experience than the gig-fiber.

Are you curious at this point? Sign up and try it for yourself! At Broadlinc, we don’t pressure our customers into contracts to keep something that doesn’t work. Perform the tasks and activities you like to do with your internet, and see if it performs as good or better. You will also find out soon enough when those down the road have a tree fall on their line or a hungry squirrel in the neighborhood, your neighbors will be asking to use your WiFi when you have Broadlinc’s service.

Written By TJ Scott, VP of Operations

Why Small Businesses Need Fiber Internet

small business owner using fiber internet

Why Do Small Businesses Need Fiber Internet

There is a lot of talk these days about “fiber”, but what does it mean for small businesses? The short answer is: less downtime, more speed, and lower latency. Let’s dive a little deeper into why small businesses need fiber internet.

How It Works

Fiber optic cable transmits light, but not electricity. Light is not “faster” than electricity. However, the usable frequency band in coaxial cable is between 5-1200 MHz, whereas fiber operates between 175-250 THz. That’s about 75,000 times the bandwidth. Since we only use a fraction of that spectrum, all the fiber installed today will continue to get faster as technology improves.

Quick History

Fiber optic cable has been around since the mid 1960s. In 1968, NASA used it in the television cameras they sent to the moon. By the 1980s, fiber was being used extensively to build telecommunications networks all over the country, and today more than 110,000 miles of fiber have been deployed in the United States alone. However, in 2022, most homes and businesses are connected via cable, telephone, or via wireless and satellite dishes. Why don’t we all have fiber by now?

small business owner on iPad using fiber internet

The Last Mile Problem

Imagine you ran a railroad, and your task was to collect passengers from their homes. You would probably build a few lines between major cities with busy terminals at each end. To reach more destinations, you now need to build dozens of smaller branch lines, going to all the small towns around the cities. This costs a lot, but it is worth it because each branch picks up many passengers. But you still haven’t reached the passengers at their homes – they will need to walk, ride a bike, catch a taxi, or use public transportation to get to their local terminal. This is the “last mile” problem; getting all the way to the customer’s location typically requires more effort and different solutions.

Internet providers face the same challenge. Even though your data comes most of the way by fiber, it probably travels over cable or telephone lines for the last few miles. Until recently, it would have been impossible to build fiber to each customer’s location. Cities are typically the first candidates for fiber installation, and only recently has there been a push to extend fiber networks out to more rural areas.

Fiber to the X

Recent technological improvements and cost reductions in fiber have allowed a new approach. Passive Optical Networking (PON) allows fiber to branch out and reach customers directly. Many ISPs are using terms like “Fiber to the Home” (FTTH) “Fiber to the Premise” (FTTP) or generically “Fiber to the X” (FTTx), which all mean roughly the same thing – fiber all the way, instead of coaxial cable or copper phone lines for the last few miles. This reduces maintenance, saves costs, and increases reliability and speeds for the end user. It is however a major investment to build, and it may be many years before fiber can reach all the homes in rural America.

video conferencing

Fiber from Broadlinc

Broadlinc does not yet offer residential fiber services, but we are pleased to offer fiber connections to our local businesses. This can make a big difference to your customers. If you take credit card payments, offer customer support by phone, run high speed transactions or need large amounts of bandwidth for streaming and videoconferencing, consider the advantages of fiber service.

Many of our local businesses have opted for a fiber connection because of the reliability and speed. When high uptime is critical for your business, consider that our fiber connections do not go offline from cable maintenance, electrical outages, or lightning strikes. The only time it could go offline is from major physical damage like a utility pole breaking or a rogue backhoe operator digging it up. These events are very rare, in fact we have had customers with years of uptime

A fiber optic connection is the highest quality service available. While our residential cable offerings are very good, you simply cannot match the low latency and high stability of a fiber link. Other Broadlinc customers’ usage will not affect your link, and the lack of downtime means happy customers and more money in your pocket.

Written By Chris Saenz, IT & Business Support

Employee Spotlight: Chris Townsend

Employee Spotlight: Matt Smith

Meet our employee spotlight for May, Matt Smith. He is a Premise Technician at Broadlinc working out of the Owenton office. He is responsible for managing the wireless technicians equipment prior to their installs, and taking calls from them if they’re having any issues.

Q & A with Matt

How long have you been with Broadlinc?
I have been with the company for 2 years. It will be 3 years this coming November.

What brought you to the company?
I’ve learned about the atmosphere and job description from a former tech, so I applied for the position. I was wanting to do something I would truly enjoy rather than just earning a paycheck.

What do you like most about being a Premise Technician?
I enjoy working outside and meeting new people.

How would you describe the culture at Broadlinc?
I would describe the culture at Broadlinc as connected, motivated, and fun. The employees feel valued and share the same goal. Leadership and the sales team energize and motivate us every day to get the job done in a timely manner.

What do you like most about working at Broadlinc?
I love the fact that it’s not like any other job that I’ve ever worked before. I never dread coming in to work like I have at past jobs. Also, there is no day that is ever the same. You will never get used to your routine, which keeps you on your feet. Most days, time actually goes too fast, which is a good problem to have while working.

What do you enjoy doing in your spare time?
In my spare time, I enjoy weight-lifting, playing every sport there is besides soccer, spending time with my family, and doing some work on rocket league.

How would your family or friends describe you in three words?
My family and friends would describe me as motivated, loyal, and particular.

Tell us something most people would be surprised to learn about you.
Most people would be surprised to learn that I am allergic to fruit. The people I tell think I’m joking, but my throat swells after eating any type of fruit. It feels almost equivalent to strep throat. It’s hard to be healthy when you can’t eat your fruits.

If you can have an unlimited supply of one thing, what would it be and why?
If I can have unlimited supply of one thing, it would have to be chapstick. At no given moment will anybody see me without my chapstick on me. I literally can’t function with dry lips.

What is the best piece of advice you’ve ever been given?
The best piece of advice that I was given was “Whatever you do, give 100%”. I take pride in all my work, and I can’t leave any part of the job unfinished, messy, etc. OCD is a real thing and I have a severe case of it.

brittany-headshot

Written By Brittany Bowlin, Director of Marketing

Brittany Bowlin is the Director of Marketing at Broadlinc internet services. Her responsibilities include leading the company’s marketing efforts, overseeing and growing the marketing department, consistently identifying revenue opportunities within our established client base and managing consistent growth by securing new accounts, collaborating with the leadership team to uncover insights and strategies to develop and implement marketing and branding strategies for new and existing products, and spearheading the strategic and tactical execution of marketing campaigns, including design of test/control segmentation, implementation of tests, tracking, results reporting, analysis, and recommendations. You can find her on the weekends enjoying the outdoors of Colorado with her fiancé, Logan Derderian.

How to Detect Pirated Streaming Services

How to Detect Pirated Streaming Services

We get asked all the time –

“I recently saw a friend post on social media claiming I can get tv channels, Netflix and HBO shows, and more for $20/month from this guy at a flea market. Is this legitimate?”

The cost of tv networks has dramatically increased cable and satellite bills over the years, which often leads consumers to take desperate actions. They are often drawn to vendors who sell devices and services that offer popular content at a lower cost, or sometimes for free with the purchase of a special app, without having to buy subscriptions from the original providers. The offer sounds great, however, buyer beware of these services because most likely it is a pirated service. Let’s take a deeper dive into how you can detect these pirated services.

5 Virtual Team Building Activities for Your Business

After nearly two years into the pandemic, some workers are finally returning to the office full-time or at least a few days a week. However, as of December 2021, 26% of full-time workers are still working exclusively from home, and have no plans to return to the office. If you or your business have employees still working from home full-time or a few days a week, this article is just for you! 

During this transition period, communication and team building is very important to setting your team up for success and creating a strong sense of community. But what if some of your team members are not in the office full-time? No problem! Get your team together with one of these 5 virtual team building activities that can help improve communication, enhance their problem-solving skills, and boost team morale!

1. Virtual Lunches

Taking a lunch break with coworkers is a great way to foster relationships, and can be effective even when they’re virtual. It’s a great opportunity to meet people from different departments or those you don’t see as often in meetings. If you have troubles starting conversations or coming up with topics, bring out the ice breaker games! They are great for getting to know your coworkers on a personal level, and it’s a break from the “work talk”. 

At Broadlinc, we believe in providing open internet (see our network management disclosure at https://www.broadlinc.com/legal-policies-agreements/), and thereby we treat all data the same. If YouTube, Hulu, and Netflix works but bobscheaptvapp streaming Game of Thrones for free doesn’t, then the problem isn’t with Broadlinc service but instead with the pirated service. Therefore, we can’t offer support for this issue.

If you’re going to go with a streaming provider for your tv service, we encourage you to do your research and avoid such services. Look for reviews of official service providers because most of their rates will be similar, and they often can bundle subscriptions to premium services so you’re paying one bill. You will have access to technical support and it’s all legal! For a list of legal streaming content providers, check out https://www.alliance4creativity.com/watch-legally/.

 

Written By TJ Scott, VP of Operations