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Employee Spotlight: Eric Spears

Employee Spotlight: Eric Spears

Q & A with Eric

How long have you been with Broadlinc?
I’ve been with the company for five years.

What brought you to the company?
I worked for my previous company for 17 years, and they closed their doors about five years ago. I found a job opening at Broadlinc, submitted my application, got an interview, and landed the job!

Can you take us through a day in the life at Broadlinc?
I am the Safety Director and Service Manager. My day in the life at Broadlinc consists of developing, implementing, and managing health and safety policies and procedures in the workplace as Safety Director. As Service Manager, I ensure excellent customer service, oversee other members of the service team, developing and implementing service procedures, and overseeing all installs throughout the company.

What do you like most about being a Service Manager?
What I like most about being a Service Manager is getting to develop my team, and help them grow into great employees for the company.

How would you describe the culture at Broadlinc?
If I could describe Broadlinc’s culture, it would be a place of integrity, character, pride, professional, and connected where every employee feels accepted.

What do you like most about working at Broadlinc?
I like my team and enjoy working with them.

What do you enjoy doing in your spare time?
I enjoy the outdoors, fishing, hunting, and gardening.

How would your family or friends describe you in three words?
Thoughtful, organized, and family-oriented.

Tell us something most people would be surprised to learn about you.
I can play the banjo and guitar.

What is the best piece of advice you’ve ever been given?
Time is the most valuable thing you own.

brittany-headshot

Written By Brittany Bowlin, Director of Marketing

Brittany Bowlin is the Director of Marketing at Broadlinc internet services. Her responsibilities include leading the company’s marketing efforts, overseeing and growing the marketing department, consistently identifying revenue opportunities within our established client base and managing consistent growth by securing new accounts, collaborating with the leadership team to uncover insights and strategies to develop and implement marketing and branding strategies for new and existing products, and spearheading the strategic and tactical execution of marketing campaigns, including design of test/control segmentation, implementation of tests, tracking, results reporting, analysis, and recommendations. You can find her on the weekends enjoying the outdoors of Colorado with her fiancé, Logan Derderian.

Where We’re Going, We Don’t Need Roads With Wireless

Where We’re Going, We Don’t Need Roads With Wireless

For over a century, the world has been connected by telecommunications through cables, wires and fiber optics. However, this infrastructure has always been vulnerable to outages that can last hours, if not weeks, depending on the severity of any given event. We’re talking about fires, storms, earthquakes, ice, car accidents, and unauthorized digging.  Any of which can cause your work from home, or your night in with your family watching a movie together to come to a screeching halt.

To feed our “headend” (term for our hub where we distribute internet in your community), we buy connections to the internet’s backbone from larger carriers over high-capacity fiber circuits. Twice in 2021, our network’s service was impaired by one of those providers experiencing fiber breaks.  Services from them were offline in both events no less than 24 hours each time, where if we didn’t have the forethought of connecting with two diverse carriers in our headend facilities, all of our customers in that area would have been offline until the carrier’s service was restored. However, most people would never guess what caused these outages both times.

Fiber Providers vs. Squirrels

Squirrels. Yes. Those cute, furry, and harmless animals scurrying around your yard foraging for nuts. The thing about those agile rodents is they love to chew on more things than just nuts. Actually, they really love to chew on fiber optic cables. When they do, it rarely happens in town where someone can easily find it. Majority of the time, it occurs in very remote places where it’s difficult to find or get trucks in to work on the issue. Needless to say, fiber providers are not the biggest fans of squirrels.

Mother Nature’s Course

In 2009, the worst ice storm in Kentucky’s history came through and tore power lines, fiber optic lines and cable lines to pieces. At the company I was with at the time, we had ten miles of infrastructure that had to be torn out and rebuilt. However, later that same year, the remnants of Hurricane Ike came through the region and tore the same areas down again with several hours of 70mph straight line winds.

Recently, Kentucky suffered from Mother Nature’s course that took lives, destroyed property and disrupted telecommunications. During December of 2021, three miles of cable and fiber of ours in Western Kentucky was ripped out when the quad-state tornado tore through between Bremen and Sacramento. Moreover, it took our team close to a week to rebuild and restore service.

During February of 2022, 450 customers experienced outages in Owen County due to the weight of ice accumulation on cable lines that caused connectors to pop apart and short out, which caused fiber-fed equipment to fry (it all still takes electricity).

While fiber optics is capable of providing gigabits of data, it is distributed by glass. This cool, yet very fragile technology used to distribute telecommunications keeps growing, and the capabilities have now far exceeded the usage anyone can put on this infrastructure. Once you pass a certain point of bandwidth on fiber, it’s like driving one or two cars a mile apart on a 10-lane freeway made of glass at 100 miles an hour.  That’s a lot of breakable highway for so little traffic, and once you have more road than the traffic you’re sending down it needs, what’s the point?

What you really need is the ability to get down the road fast, and it won’t break beneath you. With wireless, where we’re going we don’t need roads. We can go 500 miles an hour through airspace that’s got plenty of room to get your traffic through it!

Wireless Is the Future

Broadlinc is building networks using wireless technology that is much like a cellphone; getting signal to your home through the air. Our 5G ready towers are built with redundant power. Moreover, when the power lines go down, a wireless link takes over and will keep our customers online. Even when we need that high capacity 10 or 20 lane freeway at our data centers, we are fed by diverse carriers to ensure our customers keep working by sending our traffic another way.

“Getting what you pay for” has less to do with gigabits offered and speed tests than it does with user experience. There is little to nothing most homes and businesses can’t do on our LTE Fixed Wireless service that we’re doing on wireline and fiber networks. On paper it may say less bandwidth, however, when we support our customers all the way to their device with our whole home Wi-Fi and local technical support, our customers report a better experience than the gig-fiber.

Are you curious at this point? Sign up and try it for yourself! At Broadlinc, we don’t pressure our customers into contracts to keep something that doesn’t work. Perform the tasks and activities you like to do with your internet, and see if it performs as good or better. You will also find out soon enough when those down the road have a tree fall on their line or a hungry squirrel in the neighborhood, your neighbors will be asking to use your WiFi when you have Broadlinc’s service.

Written By TJ Scott, VP of Operations

Why Small Businesses Need Fiber Internet

small business owner using fiber internet

Why Do Small Businesses Need Fiber Internet

There is a lot of talk these days about “fiber”, but what does it mean for small businesses? The short answer is: less downtime, more speed, and lower latency. Let’s dive a little deeper into why small businesses need fiber internet.

How It Works

Fiber optic cable transmits light, but not electricity. Light is not “faster” than electricity. However, the usable frequency band in coaxial cable is between 5-1200 MHz, whereas fiber operates between 175-250 THz. That’s about 75,000 times the bandwidth. Since we only use a fraction of that spectrum, all the fiber installed today will continue to get faster as technology improves.

Quick History

Fiber optic cable has been around since the mid 1960s. In 1968, NASA used it in the television cameras they sent to the moon. By the 1980s, fiber was being used extensively to build telecommunications networks all over the country, and today more than 110,000 miles of fiber have been deployed in the United States alone. However, in 2022, most homes and businesses are connected via cable, telephone, or via wireless and satellite dishes. Why don’t we all have fiber by now?

small business owner on iPad using fiber internet

The Last Mile Problem

Imagine you ran a railroad, and your task was to collect passengers from their homes. You would probably build a few lines between major cities with busy terminals at each end. To reach more destinations, you now need to build dozens of smaller branch lines, going to all the small towns around the cities. This costs a lot, but it is worth it because each branch picks up many passengers. But you still haven’t reached the passengers at their homes – they will need to walk, ride a bike, catch a taxi, or use public transportation to get to their local terminal. This is the “last mile” problem; getting all the way to the customer’s location typically requires more effort and different solutions.

Internet providers face the same challenge. Even though your data comes most of the way by fiber, it probably travels over cable or telephone lines for the last few miles. Until recently, it would have been impossible to build fiber to each customer’s location. Cities are typically the first candidates for fiber installation, and only recently has there been a push to extend fiber networks out to more rural areas.

Fiber to the X

Recent technological improvements and cost reductions in fiber have allowed a new approach. Passive Optical Networking (PON) allows fiber to branch out and reach customers directly. Many ISPs are using terms like “Fiber to the Home” (FTTH) “Fiber to the Premise” (FTTP) or generically “Fiber to the X” (FTTx), which all mean roughly the same thing – fiber all the way, instead of coaxial cable or copper phone lines for the last few miles. This reduces maintenance, saves costs, and increases reliability and speeds for the end user. It is however a major investment to build, and it may be many years before fiber can reach all the homes in rural America.

video conferencing

Fiber from Broadlinc

Broadlinc does not yet offer residential fiber services, but we are pleased to offer fiber connections to our local businesses. This can make a big difference to your customers. If you take credit card payments, offer customer support by phone, run high speed transactions or need large amounts of bandwidth for streaming and videoconferencing, consider the advantages of fiber service.

Many of our local businesses have opted for a fiber connection because of the reliability and speed. When high uptime is critical for your business, consider that our fiber connections do not go offline from cable maintenance, electrical outages, or lightning strikes. The only time it could go offline is from major physical damage like a utility pole breaking or a rogue backhoe operator digging it up. These events are very rare, in fact we have had customers with years of uptime

A fiber optic connection is the highest quality service available. While our residential cable offerings are very good, you simply cannot match the low latency and high stability of a fiber link. Other Broadlinc customers’ usage will not affect your link, and the lack of downtime means happy customers and more money in your pocket.

Written By Chris Saenz, IT & Business Support

Employee Spotlight: Chris Townsend

Employee Spotlight: Eric Spears

Q & A with Eric

How long have you been with Broadlinc?
I’ve been with the company for five years.

What brought you to the company?
I worked for my previous company for 17 years, and they closed their doors about five years ago. I found a job opening at Broadlinc, submitted my application, got an interview, and landed the job!

Can you take us through a day in the life at Broadlinc?
I am the Safety Director and Service Manager. My day in the life at Broadlinc consists of developing, implementing, and managing health and safety policies and procedures in the workplace as Safety Director. As Service Manager, I ensure excellent customer service, oversee other members of the service team, developing and implementing service procedures, and overseeing all installs throughout the company.

What do you like most about being a Service Manager?
What I like most about being a Service Manager is getting to develop my team, and help them grow into great employees for the company.

How would you describe the culture at Broadlinc?
If I could describe Broadlinc’s culture, it would be a place of integrity, character, pride, professional, and connected where every employee feels accepted.

What do you like most about working at Broadlinc?
I like my team and enjoy working with them.

What do you enjoy doing in your spare time?
I enjoy the outdoors, fishing, hunting, and gardening.

How would your family or friends describe you in three words?
Thoughtful, organized, and family-oriented.

Tell us something most people would be surprised to learn about you.
I can play the banjo and guitar.

What is the best piece of advice you’ve ever been given?
Time is the most valuable thing you own.

brittany-headshot

Written By Brittany Bowlin, Director of Marketing

Brittany Bowlin is the Director of Marketing at Broadlinc internet services. Her responsibilities include leading the company’s marketing efforts, overseeing and growing the marketing department, consistently identifying revenue opportunities within our established client base and managing consistent growth by securing new accounts, collaborating with the leadership team to uncover insights and strategies to develop and implement marketing and branding strategies for new and existing products, and spearheading the strategic and tactical execution of marketing campaigns, including design of test/control segmentation, implementation of tests, tracking, results reporting, analysis, and recommendations. You can find her on the weekends enjoying the outdoors of Colorado with her fiancé, Logan Derderian.

How to Detect Pirated Streaming Services

How to Detect Pirated Streaming Services

We get asked all the time –

“I recently saw a friend post on social media claiming I can get tv channels, Netflix and HBO shows, and more for $20/month from this guy at a flea market. Is this legitimate?”

The cost of tv networks has dramatically increased cable and satellite bills over the years, which often leads consumers to take desperate actions. They are often drawn to vendors who sell devices and services that offer popular content at a lower cost, or sometimes for free with the purchase of a special app, without having to buy subscriptions from the original providers. The offer sounds great, however, buyer beware of these services because most likely it is a pirated service. Let’s take a deeper dive into how you can detect these pirated services.

Where We’re Going, We Don’t Need Roads With Wireless

For over a century, the world has been connected by telecommunications through cables, wires and fiber optics. However, this infrastructure has always been vulnerable to outages that can last hours, if not weeks, depending on the severity of any given event. We’re talking about fires, storms, earthquakes, ice, car accidents, and unauthorized digging.  Any of which can cause your work from home, or your night in with your family watching a movie together to come to a screeching halt.

To feed our “headend” (term for our hub where we distribute internet in your community), we buy connections to the internet’s backbone from larger carriers over high-capacity fiber circuits. Twice in 2021, our network’s service was impaired by one of those providers experiencing fiber breaks.  Services from them were offline in both events no less than 24 hours each time, where if we didn’t have the forethought of connecting with two diverse carriers in our headend facilities, all of our customers in that area would have been offline until the carrier’s service was restored. However, most people would never guess what caused these outages both times.

Fiber Providers vs. Squirrels

Squirrels. Yes. Those cute, furry, and harmless animals scurrying around your yard foraging for nuts. The thing about those agile rodents is they love to chew on more things than just nuts. Actually, they really love to chew on fiber optic cables. When they do, it rarely happens in town where someone can easily find it. Majority of the time, it occurs in very remote places where it’s difficult to find or get trucks in to work on the issue. Needless to say, fiber providers are not the biggest fans of squirrels.

At Broadlinc, we believe in providing open internet (see our network management disclosure at https://www.broadlinc.com/legal-policies-agreements/), and thereby we treat all data the same. If YouTube, Hulu, and Netflix works but bobscheaptvapp streaming Game of Thrones for free doesn’t, then the problem isn’t with Broadlinc service but instead with the pirated service. Therefore, we can’t offer support for this issue.

If you’re going to go with a streaming provider for your tv service, we encourage you to do your research and avoid such services. Look for reviews of official service providers because most of their rates will be similar, and they often can bundle subscriptions to premium services so you’re paying one bill. You will have access to technical support and it’s all legal! For a list of legal streaming content providers, check out https://www.alliance4creativity.com/watch-legally/.

 

Written By TJ Scott, VP of Operations

Employee Spotlight: Aaron Gilbert

Employee Spotlight: Eric Spears

Q & A with Eric

How long have you been with Broadlinc?
I’ve been with the company for five years.

What brought you to the company?
I worked for my previous company for 17 years, and they closed their doors about five years ago. I found a job opening at Broadlinc, submitted my application, got an interview, and landed the job!

Can you take us through a day in the life at Broadlinc?
I am the Safety Director and Service Manager. My day in the life at Broadlinc consists of developing, implementing, and managing health and safety policies and procedures in the workplace as Safety Director. As Service Manager, I ensure excellent customer service, oversee other members of the service team, developing and implementing service procedures, and overseeing all installs throughout the company.

What do you like most about being a Service Manager?
What I like most about being a Service Manager is getting to develop my team, and help them grow into great employees for the company.

How would you describe the culture at Broadlinc?
If I could describe Broadlinc’s culture, it would be a place of integrity, character, pride, professional, and connected where every employee feels accepted.

What do you like most about working at Broadlinc?
I like my team and enjoy working with them.

What do you enjoy doing in your spare time?
I enjoy the outdoors, fishing, hunting, and gardening.

How would your family or friends describe you in three words?
Thoughtful, organized, and family-oriented.

Tell us something most people would be surprised to learn about you.
I can play the banjo and guitar.

What is the best piece of advice you’ve ever been given?
Time is the most valuable thing you own.

brittany-headshot

Written By Brittany Bowlin, Director of Marketing

Brittany Bowlin is the Director of Marketing at Broadlinc internet services. Her responsibilities include leading the company’s marketing efforts, overseeing and growing the marketing department, consistently identifying revenue opportunities within our established client base and managing consistent growth by securing new accounts, collaborating with the leadership team to uncover insights and strategies to develop and implement marketing and branding strategies for new and existing products, and spearheading the strategic and tactical execution of marketing campaigns, including design of test/control segmentation, implementation of tests, tracking, results reporting, analysis, and recommendations. You can find her on the weekends enjoying the outdoors of Colorado with her fiancé, Logan Derderian.

How Much Internet Speed Do You Need?

How Much Internet Speed Do You Need?

We often get asked the question, “What internet speed do you need?”. It’s difficult to know the answer and it’s different for everyone. Start with asking yourself the following:

  • Do I own many devices?
  • Do I work remotely?
  • Do I stream videos?
  • Do I use video conferencing?
  • Do I do any online gaming?

The more you answer “yes” to the questions above, the more you will benefit from higher speeds. Let’s take a look at how speeds can affect your experience on the internet!

Internet Pipes

Broadband internet works just like any other utility. You can imagine us like the water company; We install a big pipe to serve your street, and smaller pipes to bring it inside your home. The bigger the pipe, the faster you can fill up on data! We measure your pipe in mbps (megabits per second), and there are different tiers from 15-200 mbps available. Having higher speeds will load web pages faster, files will download quicker, and online streaming will be of higher quality without any buffering.

The good thing about the internet is there’s no charge for the data, but only just the pipe. In other words, there are no data caps and charges for going over. Our data is truly unlimited! So the real question for you is how big of a pipe do you need?

Basic Browsing

If the only thing you do is check your email or browse websites like Facebook, you may not need a lot of speed. Most websites are optimized for speed and could load even on a slow connection. However, you may need a faster connection if you want to stream movies on Netflix or watch videos on Youtube.

Speed vs. Stability

Speed is different than stability. If a business has a telephone service over IP (VOIP), they will notice any instability in the connection. Even though the amount of data being sent is small, they will notice very quickly. They don’t need a bigger pipe, but they need a better quality connection. With online gaming, timing can be critical to winning the match. Any slight delay in the signal can determine whose shot hits the target first. Gamers typically want a low latency connection, not just faster speeds. Let’s dive deeper into what that means.

Phone Calls & Gaming: Latency

Latency, also called “ping time”, is the time it takes to send a data packet all the way from one end of the connection to the other and back. Typically on cable or wireless internet, this round trip only takes around 20-30 milliseconds! This delay is almost imperceptible to humans. Lower is always better. By contrast, a satellite internet connection will typically take around 400-600 milliseconds, just because of physics – it takes time to send that signal to outer space and back! However, this half-second delay can be very frustrating during video or phone calls, and it can make online gaming difficult. Lets learn more about why more bandwidth is better for these type of scenarios!

Video Streaming & Conferencing: More Bandwidth = Better

Video streaming is not sensitive to latency. In fact, nearly all streaming services will “buffer”, which means they pre-load the video for the next couple of minutes in case the connection slows down. Instead, streaming is all about that data pipe – higher speeds mean higher quality video streams, and more devices that can stream at the same time.

If you’re unsure how much you need, contact our office and we’ll be glad to help you choose the right plan for your devices!

Do I Need A Gig?

Everyone’s talking about gigabit speeds these days. A gigabit is 1,000 mbps, which is enough to stream 25+ devices in 4K. Downloads are very fast indeed and they often finish in a few seconds, but do you need it?

Businesses can benefit from gigabit speeds if they have hundreds of employees, or offer free wifi to lots of customers such as hotels, stadiums, libraries etc. Individuals who regularly download very large files or need to upload video footage to remote servers can benefit from gigabit speeds. However, for the average consumer, you simply won’t use it very often. In fact, some ISPs count on that fact. They often oversell the same gigabit connection to entire neighborhoods of homes because it goes unused 95% of the time. If you fall under this category, then you probably do not need a gig.

Confusion: Cell Data vs Broadband Speeds

Let’s take a moment to clear up some confusion when comparing cell phone data plans to broadband internet. You will see pricing on cell plans that mention 5 gigabytes up to 25 gigabytes and more. This is not a speed measurement, but the total data you can consume.

Going back to the pipe example, the cell plan gives you a single bucket of data. We’re giving you a pipe of a certain size. Yes, the bucket is much bigger around than the pipe, but it will run out relatively quickly whereas the pipe just keeps flowing. Here are some actual numbers, for comparison:

  • 5 Gigabytes/month of cell data – this would download in 30 minutes on a 25 mbps connection.
  • 25 Gigabytes/month of cell data – this would download in 17 minutes on a 200 mbps connection.

In fact, you could download over 65,000 gigabytes of data in a month on a 200 mbps connection! So, why rely on a few gigabytes of cell data when you could have truly unlimited data from a broadband connection?

What If It’s Too Slow?

We can be sure of one thing; if your internet speed is too slow, it’s going to impact your online experience. Videos will buffer, phone calls may drop, and large webpages may take too long to load. Fortunately, increasing your speed is as easy as giving us a call! We have a lot of experience helping customers determine the best speed package for their situation. We won’t push you into an expensive package you don’t need, but we will make sure you have enough bandwidth to have an overall smooth online experience. For more information on our internet packages, click here to learn more!

Written By Chris Saenz, IT & Business Support

Employee Spotlight: Rusty Smith

Employee Spotlight: Rusty Smith

Rusty Smith is the System Technician at Broadlinc working out of the Brooks office. He is responsible for taking service calls, installations, repairs and covering all outages. If you experience a service outage in the Brooks area, Rusty is the technician to help take care of you!

Q & A with Rusty

How long have you been with Broadlinc?
I was one of two founders of Inside Connect Cable in 2004, which served the Shepherdsville/Bullitt County area. We purchased the Brooks system and then sold off the original portion that served Shepherdsville. I then sold my percentage of Brooks and moved to Charleston, SC in 2011. When the family returned to Louisville in 2012, I went to work for Inside Connect Cable and continued to work for the company until it was purchased by White Cloud Communications.

What do you like most about being a System Technician?
I love that my job is very diverse and always changing. The variety allows me to interact with our customers and my peers. I am proud to represent Broadlinc by offering quick and efficient service, and keeping our customers satisfied.

How would you describe the culture at Broadlinc?
It’s more like a family and friends atmosphere than anything else. I’ve worked for larger corporations and this feels more like home.

What do you like most about working at Broadlinc?
Broadlinc’s culture is rare to find with most companies today. Everyday is challenging and different, and I have a great team that’s there to help when you need it.

What do you enjoy doing in your spare time?
I enjoy spending time with my wife, three children, and four grandchildren. I also love traveling and going to places I have never visited.

How would your family or friends describe you in three words?
Kind, generous, and dependable (per my wife).

Tell us something most people would be surprised to learn about you.
I’ve traveled around the world and the US. I worked in Jakarta, Indonesia for 5 ½ years from 1996-2001. This allowed my family and I to visit Jakarta, Bali and Lombok, Indonesia.  We also traveled outside the US to Singapore, China, Spain, Ireland, Niagara Falls and Toronto, Canada. Within the US, we’ve visited Washington State, New Mexico, Nevada, and I have worked as a contractor all over-Texas, Delaware, Florida, Arkansas, and many others.

If can have an unlimited supply of one thing, what would it be and why?
You can never have enough good friends and family! No matter the situation, good or bad, a true friend will be by your side.

What is the best piece of advice you’ve ever been given?
To always look ahead and never dwell on the past.

brittany-headshot

Written By Brittany Bowlin, Director of Marketing

Brittany Bowlin is the Director of Marketing at Broadlinc internet services. Her responsibilities include leading the company’s marketing efforts, overseeing and growing the marketing department, consistently identifying revenue opportunities within our established client base and managing consistent growth by securing new accounts, collaborating with the leadership team to uncover insights and strategies to develop and implement marketing and branding strategies for new and existing products, and spearheading the strategic and tactical execution of marketing campaigns, including design of test/control segmentation, implementation of tests, tracking, results reporting, analysis, and recommendations. You can find her on the weekends enjoying the outdoors of Colorado with her fiancé, Logan Derderian.

How to Troubleshoot your Wifi Router

How to Troubleshoot your WiFi Router

Are you having issues connecting to the internet lately? Is your wifi not working as well as you want it? There are many different reasons that could be the culprit. If you’re experiencing this issue, our IT and Business Support, Chris Saenz, put together some quick troubleshooting tips for you to try at home!

1. Check the Router’s Power Cord

Are you seeing any lights on the router? If not, check the router’s power cord.

  • Make sure the cord is plugged in firmly at both ends.
  • Only plug directly into a wall outlet. Do not use a power strip or extension cord.
  • Check that there is power flowing to the outlet. Sometimes, a breaker may have tripped, so ensure there is power.

Once you see at least one light on the router, you have power. Proceed to step 2.

2. Check the Cable Connections

Next, check the cable connections. You will have at least one of the following:

  • Cable routers will have a coaxial cable coming into the router. Check and ensure the barrel is tight, but do not over-tighten it.
  • Fixed-wireless routers have an ethernet (CAT5) cable coming from the antenna. Make sure it is plugged in, and once you plug it in you should hear a “click”. This ensures the terminal is tight and firm.
  • Phone modems have a telephone jack for your analog phone service. Check and make sure this jack is plugged in correctly. Do not confuse the phone and ethernet ports. They are different sizes and are labeled on the modem. Unless you have multi-line service, use the Line 1 jack.
  • Computers can be connected with an ethernet cable. Ensure the cable plugs in with a “click” at both ends. If this is not the case, replace any damaged cables.

Once all physical connections are verified, proceed to Step 3.

3. Reboot the Router

It’s time to reboot the router!

  • Unplug the power cord and wait at least 30 seconds.
  • Plug it back in firmly.
  • Watch the lights as they power on.
    • Note: It may take a minute for them to settle down.
  • Depending on which model you have, you may see:
    • Power light, always solid.
    • Internet light, flashes, goes solid, may change colors.
    • Wifi light (possibly 2 lights).
    • Activity lights, flashing occasionally (when ethernet ports are in use).
  • Once activity is steady, try using the internet again.

If the internet light flashes and does not stay on steady or the lights flash, you may have an upstream connection issue. Contact us and we can help troubleshoot. Once your router is rebooted and your internet is ready to go, proceed to step 4.

4. Check Your Wifi Connection

Now it’s time to check your wifi connection.

  • On your device, navigate to your wifi settings and ensure the wifi is turned on. Devices in “airplane mode” will not work on wifi. Ensure airplane mode is turned off.
  • Check the wifi network settings, and look for your wifi router. The name of your wifi should pop up on your list of networks.
  • Try to connect to your wifi. You may be prompted to enter a password. If so, please enter your wifi password.
  • If your device says “Connected but no internet” or similar, then you may have an upstream connection issue. Contact us and we can help troubleshoot.
  • If you are unable to connect, then your signal may be too weak. Move closer to the router or reposition the router to a better location. If the problem persists, contact us or check out our tips on improving your home wifi signal.
  • If the wifi network does not show up at all or if ethernet devices can connect but not wireless ones, there may be something wrong with your router’s configuration. Contact us immediately and we can help troubleshoot the issue.
  • If only one device is offline, the issue may be the device and not the router. Verify the problem exists on several devices before reporting the router issue.

Written By Chris Saenz, IT & Business Support

Employee Spotlight: Keith Sherman

Employee Spotlight: Keith Sherman

Keith Sherman is the Cable Operations Manager at Broadlinc working out of the Bremen office. He is responsible for training, quality performance, productivity, daily management and all aspects of a significant piece of our overall business/installation technicians.

Q & A with Keith

How long have you been with Broadlinc?
I started here with the previous owners since July of 2012. I’ve been with the company since its beginning as White Cloud Communications.

What brought you to the company?
Behind my back, my wife submitted an application for me. I received a call from the company saying they needed someone with my background. I was like, “WHAAAAT??! Of course, sign me up!”

What do you like most about being a Cable Operations Manager?
I’ve always loved working in cable operations. I love that it’s always changing and no matter how long you’ve been doing it, you will always learn something new.

How would you describe the culture at Broadlinc?
It’s more like a family and friends atmosphere than anything else. I’ve worked for larger corporations and this feels more like home.

What do you like most about working at Broadlinc?
I love the opportunity of being able to teach what I know to younger people who are eager to learn.

What do you enjoy doing in your spare time?
It’s either driving around in the Smokey Mountains or deep sea fishing in the Atlantic.

How would your family or friends describe you in three words?
I asked my wife and she said, “father-papaw-pirate”. When my granddaughter was young, she told someone that she knew how to spell papaw. P.I.R.A.T.E.  One day, when I got home from work, she told me to take my “pirate” self to my room. Apparently, I looked like I was in a bad mood. I just nodded and headed that direction. Also, I asked my technicians and they said, “intelligent and humorous”.

Tell us something most people would be surprised to learn about you.
I love to teach! I taught Sunday School, I tutored college students in various advanced math classes i.e. geometry, trig, and calculus, and I teach my technicians what they need to know today. I’ve been told I missed my calling!

If can have an unlimited supply of one thing, what would it be and why?
If I can have an unlimited supply of one thing, it would be patience.

What is the best piece of advice you’ve ever been given?
“You are responsible for your own happiness. If you’re not happy, change your circumstances or your thoughts that make you unhappy.” Also, “Treat everyone how you would want to be treated no matter what the situation is” was always a good one too.

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Written By Brittany Bowlin, Director of Marketing

Brittany Bowlin is the Director of Marketing at Broadlinc internet services. Her responsibilities include leading the company’s marketing efforts, overseeing and growing the marketing department, consistently identifying revenue opportunities within our established client base and managing consistent growth by securing new accounts, collaborating with the leadership team to uncover insights and strategies to develop and implement marketing and branding strategies for new and existing products, and spearheading the strategic and tactical execution of marketing campaigns, including design of test/control segmentation, implementation of tests, tracking, results reporting, analysis, and recommendations. You can find her on the weekends enjoying the outdoors of Colorado with her fiancé, Logan Derderian.