Jobs

We’re growing and always looking for talented individuals to join our team.  Please look over the open positions, then click the application link below to apply.  If you don’t see a position you fit in, please feel free to apply anyway and let us know how you believe you can add value to our team!

Open Positions

Broadlinc is looking to add a Specialist to our Technical Support Team. Our Technical Support Team holds a crucial role in our front-line interactions with customers. This individual must have patience, professionalism, and a people first attitude, while still maintaining attention to detail.

Responsibilities:

· Handling customer technical support cases through phone and email

· Assessing customer’s issues and determining appropriate action needed to correct issue

· Walking customer through over the phone fixes with technical issues

· Scheduling service calls for technicians to go out to home to resolve problems customers are having

· Transferring customers to appropriate department if technical support is not what is needed for them

Skills:

· Phone Etiquette

· Critical Thinking

· Ability to learn new software and hardware

· Active Listening

· Troubleshooting

Job Type: Full-time

Salary: $16.00 – $18.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • On call

Ability to commute/relocate:

  • Owenton, KY 40359: Reliably commute or planning to relocate before starting work (Required).

Work Location: Onsite

Broadlinc is looking for local team members to support, maintian and manage the networks for our Fixed Wireless LTE products. As a Wireless Network Technician you will be responsible for our wireless system health, restoring service from outages and have a hand in on growing an exciting business.

Functions:

  • Ethernet cabling and network management
  • Diagnose customer problems at service calls and restore functional service to existing customers.
  • Configure routers and network devices for access to Internet services.
  • Perform equipment upgrades.
  • Assist contracted installers with advanced issues
  • Perform guided maintenance and testing at tower sites and headend facilities

Skills:

  • Ability to work independently, using sound judgement principles.
  • Ability to work within a fast-paced, high-change environment while managing multiple interruptions and adjustments to priorities throughout the day.
  • Must demonstrate a desire to learn, supported with a love for technology.
  • Climb and scale small towers or buildings, roofs, tv towers, ladders from 22-30 ft tall
  • Must possess excellent customer service skills
  • Must be able to handle and resolve complaints in a timely manner
  • Must have active listening skills
  • Valid Driver’s License
  • Good Driving Record

Education and Experience:

  • High school diploma or GED equivalent required
  • Basic understanding of computer networking
  • Experience with LTE or Fixed Wireless internet service a plus but not required
  • Tower Climbing experience preferred but not required

Work Environment/Hazards:

  • Working in outdoor elements such as cold, hot, precipitation and wind
  • In proximity of heavy machinery and moving vehicles
  • Moderate noise level
  • Use of PPE
  • Working in elevated places such as towers

Physical Demands:

  • Walk, stand, climb, bend, stoop, crawl, lift, drive, sit, listen
  • Fit and crawl in tight spaces such as crawl spaces and basements
  • Climbing 22-30 ft heights on ladders
  • Climb up to 150 feet on towers
  • Ascending or descending ladders, stairs, scaffoldings, ramps, poles and the like, using feet and legs and/or hands and arms
  • Must be able to climb roof tops of all types and to perform job duties from high places.
  • Must be able to pull own body weight plus equipment weight up roofs and vertical tower repeatedly
  • Frequently required to use hand and power tools

Working Hours/Days:

  • 40 hours minimum
  • Overtime on evenings and weekends as needed

Travel Requirements:

  • 0-20% travel required
  • Must be willing to travel to other parts of the state (travel and hotel paid)