If you are not in an outage area and have trouble with your service, as always, please power down your modem, router, and any other equipment connected to the internet (remove the battery if equipped) and then power back on. DO NOT PRESS THE RESET BUTTON. It will take about 5 minutes to sync back up after this action. If this action does not restore service, please report it to us using the service request form below or call us at (855) 552-2253. You can also view our troubleshooting tips under the Get Support menu option above.
SUPPORT REQUEST FORM
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Phone: (855) 552-2253
Live Support is available Monday-Friday 8:30-5pm. After hours our voicemail system pages an on-call support technician who will call back between 8:30am and 11pm EST.
Please note, if there is an outage, outages are monitored, and technicians are dispatched 24×7 regardless of callback times.