Outage Center

OWEN COUNTY- Our crews are aware of an issue in the New Liberty/Sparta area that has network speeds impacted.

BROOKS KY- Technicians will be working in and around the Martin Hill Area today, you may see brief service interruptions as damaged cabling and connectors are taken apart.

Crews will also be working in our central headend location (main data center for this service area), there could be service impacted from this as well.

 

OWEN COUNTY- Starting at 2Am 5/25/2022, ALL service will be impacted for all of the Owen County service area. This is a routine maintenance event that takes place to always insure we are providing the best services available.

 

 

​​If you are not in an outage area and have trouble with your service, as always, please power down your modem, router, and any other equipment connected to the internet (remove the battery if equipped) and then power back on. DO NOT PRESS THE RESET BUTTON. It will take about 5 minutes to sync back up after this action. If this action does not restore service, please report it to us using the service request form below or call us at (855) 552-2253. You can also view our troubleshooting tips under the Get Support menu option above.

SUPPORT REQUEST FORM

*Indicates required field

Name on Account*
Preferred Contact Method*
Service Address*
What services are affected*
Have you powered your equipment down and turned it back on?*

Phone: (855) 552-2253

Live Support is available Monday-Friday 8:30-5pm. After hours our voicemail system pages an on-call support technician who will call back between 8:30am and 11pm EST.

Please note, if there is an outage, outages are monitored, and technicians are dispatched 24×7 regardless of callback times.