Frequently Asked Questions (FAQ)



  • At install, if you are renting our router, our technician will give you your password or show you where you can find it.
  • Many routers have the password on a label somewhere on the router.
    • On our router, this will be on a sticker on the barcode label marked “WPA Pre-Shared Key” or “Password Key,” depending on the model you have.
  • On the device you wish to connect, find the Wi-Fi settings (see the documentation for your device if you don’t know where this is), choose the Wi-Fi connection that matches your ICC Wi-Fi connection, and enter the password when prompted.
  • If your device gives you an option to use the push button on your router, locate the WPS button, press and hold for three seconds—then the router will send the password to your device for you.
  • If none of the above steps help, give us a call—we may be able to reset your password for you remotely.

Wi-Fi is a wireless network connection method between the device you’re using and a router in your home.
Internet is the service you are subscribing to through your internet service provider (hopefully us!).

Your Wi-Fi-enabled devices don’t connect to our service; they connect to the wireless (Wi-Fi) router in your home. Then the router connects to our service to pass the data to and from the internet using your network.


Most of the service complaints we receive are related to issues between the customers’ devices (tablets, smart TVs, mobile phones, laptops, smart speakers, etc.) and the router, not with the service we provide to the home. You may need a better router or may have a device in your network crashing the connection for everything else. 


If you’re having trouble with devices connecting, we may be able to help or make recommendations! Please give us a call first so we can look at your account to ensure the issue you’re having isn’t a problem with the internet connection.


WatchTVEverywhere (WTVE)

WatchTVEverywhere is FREE. There’s no extra charge to use it. WTVE includes live TV, Hulu, Netflix, previously recorded shows, and full episodes of current shows. For instance, episodes of Housewives of New Jersey on Bravo and The Walking Dead and Better Call Saul on AMC are available within days of their premiere!

*NOTE* Hulu and Netflix subscriptions are not offered for free.

Nothing! There’s no extra cost for WatchTVEverywhere, so feel free to explore. If you can receive the TV network in your regular cable channel lineup, you may view that network’s WTVE content, if available. 

Each TV network makes their own decision about what to offer on WatchTVEverywhere. For example, the live feed of CNN is available, but the live feed of TBS is not. Instead, TBS offers full episodes of their popular programs.

​Yes! We’re working with many different programming providers to expand the number of networks and the number of shows available on WatchTVEverywhere. Registered users are presented with the complete list of all the networks available to them. When new networks are added, you’ll see them in your menu of available programs when you log in.

To use WatchTVEverywhere, you must first complete a one-time registration to create your login.

  1. To get started, visit
  2. Select “Broadlinc” from the drop-down menu and click “submit.”
  3. Click “Register” to start the registration process.  Make sure you have your last invoice handy – you’ll need your account number, and the correct spelling of the last name on the account to fill out the form.
  4. Once you register, you simply click the link in the confirmation email sent to you to finish registration.
  5. Use your login anywhere to view content with the apps and websites provided by the TV channels you wish to see on your mobile device, streaming box, computer, or smart TV.

​Visit Click “Log in” and enter your username and password. Click on the TV network you want to watch to see a list of available programs.

Also, you can use your login on any participating app on your smart tv or mobile device.

​Nearly all WTVE programs are available on your computer, smart TV, streaming stick, device such as Roku or Apple TV, or your mobile device. Some networks may not have made all their programs available on all devices.

It might. Check your data plan before you use WatchTVEverywhere on a smart phone or wireless network. WTVE programs transmit a lot of data. This can be expensive if you have a limited data plan. We have no way of knowing when you have exceeded your data plan’s limits. You are responsible for all charges billed to you by your mobile carrier.