My Internet Keeps Dropping

On both home and public networks, your Internet connection might suddenly drop without any clear reason, which can be particularly frustrating whether you’re using a smartphone, tablet, or computer.

You’re not alone if your concern is “my internet keeps dropping”. This issue can be quite annoying, as it disrupts your Internet connectivity, causing your Spotify playlist to stop, YouTube videos to freeze, and interrupting any streaming or online gaming activities.

This guide offers a detailed walk through of common reasons why your internet keeps dropping and the top most effective solutions for an unstable internet connection.

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Plume’s smart home OS continuously improves over time. With Plume, you receive new services that adapt to your family’s changing needs, ensuring better connectivity in every room.

Key features of Plume include:

  • Intelligent Wi-Fi that adapts to your usage patterns: Do you ever find yourself battling frustrating Wi-Fi dead zones or buffering while streaming your favorite show? Plume understands your pain. Their innovative Wi-Fi system goes beyond simply providing internet access; it learns your unique usage patterns and adapts to optimize your connection for peak performance.
  • A powerful app for customizing your home experience: Plume puts you in the driver’s seat with their intuitive app. Imagine having a Wi-Fi management expert at your fingertips. Easily customize settings, monitor network performance, and even identify devices that might be hogging bandwidth – all from the convenience of your smartphone.
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  • An added layer of internet security: Think of Plume as your home network’s security shield. It provides an extra layer of protection, safeguarding your devices against potential threats and keeping your data secure.
  • Plume’s cloud and AI actively intercept cyber threats: Plume utilizes cutting-edge cloud technology and artificial intelligence to become your proactive internet guardian. This powerful duo constantly monitors your network, identifying and neutralizing cyber threats before they can cause any harm.
  • Experience seamless, secure, and optimized Wi-Fi with Plume: Upgrade to Plume and experience the difference. Enjoy seamless, secure, and optimized Wi-Fi throughout your entire home. Stream movies without buffering, conquer online games with lag-free performance, and make crystal-clear video calls – all within a robust and secure Wi-Fi environment. Unleash the full potential of your home internet with Plume.

With lume by your side you can put away your worries.

Common Reasons Why Internet Keeps Dropping

If your internet frequently disconnects, various factors could be to blame. Issues with network settings or WiFi connection problems are common causes. Interference from other devices, outdated equipment, or even the layout of your home can also contribute to these disruptions.

Here are some of the usual suspects:

Old Router

Ever feel like you’re wrestling with your internet connection? It could be your trusty internet gear throwing a tantrum! Here are a few things to check if you’re constantly battling dropouts:

⦁ Rusty router? Routers, like all tech, can get outdated. If yours is a relic from the early 2000s, it might not be up to snuff with today’s internet demands. Older models might not support the latest Wi-Fi standards or struggle to handle all your devices battling for bandwidth. This can lead to slow speeds, dropped connections, and major frustration.

⦁ Device dilemma: The little adapter thingy inside your computer or phone (the network adapter) is also important for a smooth connection. If it’s not compatible with your router’s technology, you might experience frequent disconnects. Think of it like trying to use a square peg in a round hole – things just won’t fit right.

⦁ Cable chaos: Don’t forget the humble ethernet cable! If you have a wired connection, check your cable for any damage or wear. A nick or fray might seem minor, but it can disrupt the signal and cause connection issues. So give your cable a good once-over to make sure it’s in tip-top shape

Your Internet Speed Can’t Keep Up

Think your slow internet is due to speed alone? Not quite! While speed is important, your internet plan should consider your specific needs.

⦁ Light users: Browsing, email, and a few devices? A 25 Mbps plan might be enough.

⦁ Heavy users: Streaming, gaming, video conferencing for multiple devices? Look for plans exceeding 50 Mbps. Upgrading from less than 50 Mbps can make a big difference.

Beyond speed, consider latency (signal delay) and data caps. Latency is crucial for real-time activities like online gaming. Data caps limit monthly data usage. Choose a plan that balances speed, latency, and data allowance to fit your lifestyle.

Talk to your internet service provider (ISP) about plan options based on your typical internet usage. Finding the right plan keeps you connected and frustration-free!

Your Internet Service Provider is Down

Sudden internet drops? It could be a few culprits:

⦁ Extreme weather: Thunderstorms, freezing temperatures, or snow storms can disrupt power lines, servers, or cables (especially in unaccustomed areas).

⦁ Accidental damage: Construction or landscaping mishaps can sever cables.

⦁ Network congestion: Overloaded internet providers can lead to service drops.

⦁ Unreliable provider: Frequent connectivity issues might signal a need to upgrade your plan or switch providers.

Your Software is Outdated

Frustrated by a single device dropping Wi-Fi? It might not be your network! Internal software glitches or outdated drivers can sometimes cause a specific device to lose connection. Luckily, there’s a simple fix. Check for software updates on the device itself, and consider enabling automatic updates to prevent future hiccups.

You Need to Clean Your Cables or Router

Regular router maintenance can pay off. Dust buildup can impact performance. Wipe down the exterior with a microfiber cloth and use a vacuum attachment to clean inside vents.

Inspect cables for damage too. Remember, routers typically last 3-7 years. If yours needs a cleaning and is nearing the end of its lifespan, consider upgrading for optimal performance.

Your Internet Connection Isn’t Secure

Constant buffering and slow downloads? It might not be your internet plan! Here are two quick fixes to boost your Wi-Fi security and potentially speed things up:

⦁ Secure your network: A weak password is an open invitation for freeloaders, slowing down your connection for everyone. Create a strong, unique password to keep your Wi-Fi private.

⦁ Update your router: Just like your phone, routers need updates too. Firmware updates often include security patches and performance improvements, keeping your network safe and running smoothly.

What Should I Do If My Internet Keeps Disconnecting?

The solution to your issue will depend on its cause. If you’re unsure, start with a few basic steps:

Identify the Culprit:

⦁ ISP Outage? Check your internet service provider’s (ISP) website or social media for reported outages. If one exists, you’ll need to wait for their fix. In the meantime, try using your phone’s hotspot for temporary internet access.

Device or Network Issues?

⦁ Updates & Restart: Ensure your devices are updated and restart them. Run a virus scan for good measure.

⦁ Check Connections: Verify all cables connecting to your router are secure and undamaged.

⦁ Router Reboot: Finally, perform a simple router restart by unplugging it for 10 seconds and then plugging it back in.

If the problem continues, here’s a how to address each issue:

Check for Outages

Internet outages vary in duration and frequency. If your internet connection randomly disconnects, it could be due to outages from your ISP. You can check for outages using your ISP’s app, website, or by contacting them directly.

Ask for information about past outages to confirm if they are causing your persistent disconnections. ISPs typically maintain detailed records of customer outages, and their support team can provide specific details and estimated restoration times.

If you frequently experience outages and the situation doesn’t improve, it might be worth considering switching to a different ISP.

Check Your Devices or Modem

Ensure all cable connections on your router are secure, as loose cables can significantly affect your connection quality. Additionally, optimizing your router settings can make a big difference.

Adjusting the channel and frequency settings can reduce interference and improve signal strength and coverage. These steps can help you achieve a more stable and stronger Wi-Fi connection across your home.

Check Cable Connections

Ensure all cable connections on your router are secure, as loose cables can significantly affect your connection quality. Additionally, optimizing your router settings can make a big difference.

Adjusting the channel and frequency settings can reduce interference and improve signal strength and coverage. These steps can help you achieve a more stable and stronger Wi-Fi connection across your home.

Check Your Wi-Fi Signal

To enhance your Wi-Fi signal, consider relocating your router to a central, elevated spot. This extends the signal range, covering more areas of your home effectively.

Avoid placing the router near physical obstructions or electronic devices that could interfere and weaken the signal.

For better Wi-Fi signal:

⦁ Move devices closer to the router or adjust the Wi-Fi channel to reduce interference.

⦁ Position the router centrally in your home and away from walls or large objects that could obstruct the signal.

Should I Upgrade My Internet Plan?

Considering an internet upgrade? Here’s what to think about:

  • Multiple Devices: More smartphones, laptops, and smart home gadgets can overwhelm your current plan. Upgrading ensures everyone stays connected smoothly.⦁ Streaming: Upgrading means uninterrupted high-definition streaming, even with multiple devices going at once. Binge-watching just got better!⦁ Video Conferencing: Faster internet equals smoother video calls for work or catching up with loved ones. No more lag or dropped connections.⦁ File Sharing: Upgrading speeds up download and upload times, especially for large files like videos and photos. No more waiting!⦁ Gaming: For online gamers, a faster plan reduces latency and lag, giving you the edge with a more responsive experience.

Upgrading now prepares your home network for future technologies and devices, keeping you ahead of the curve.

Consider a Mesh Network Before Changing Plans

Frustrated with dead zones and sluggish internet, especially in rural areas? Upgrading your internet plan might seem like the only solution, but there’s a smarter option: Mesh Wi-Fi.

Traditional home Wi-Fi often struggles to cover large spaces or reach distant corners, leaving you with frustrating dead zones. Mesh Wi-Fi systems offer a significant improvement. Unlike range extenders, which simply amplify the signal, Mesh networks utilize multiple strategically placed nodes to create a single, unified network. These nodes work together to seamlessly relay the signal, eliminating dead zones and ensuring strong, consistent coverage throughout your entire home.

Broadlinc’s whole-home Wi-Fi system takes Mesh technology a step further by integrating powerful Artificial Intelligence (AI). This AI continuously monitors and adjusts internet signals based on real-time usage patterns. So, whether you’re streaming high-definition videos in the living room, online gaming upstairs, or working from your home office, Broadlinc’s Mesh system ensures a consistently reliable internet connection in every corner of your house.

This is particularly beneficial for customers in rural areas who often face challenges with slow speeds and unreliable connections. Broadlinc’s advanced Mesh network, coupled with our high-quality internet service, delivers a strong and stable signal, even to the furthest reaches of your home. Regardless of your online activity – streaming, gaming, video conferencing, or simply browsing the web – you’ll experience a robust and uninterrupted connection.

By adopting a Mesh Network, you can significantly improve your internet performance without the need to switch to a more expensive plan. This translates to a more reliable, efficient, and frustration-free online experience for everyone in your household. So, ditch the dead zones and buffering, and upgrade your home Wi-Fi experience with Broadlinc’s Mesh Network.

Top Reasons Customers Call in to Report Their Internet Dropping

Customers can report internet connection dropping for so many reasons. Few of them can be:

⦁ Cable modems can get “stuck” sometimes. Try rebooting them first. If it keeps happening, notify the ISP; you might have a signal issue.

⦁ Solar CME storms are ongoing and causing more disruption than expected.

⦁ If you consistently notice a slowdown around 7-10pm, evenings are peak demand times for the internet. Check with the ISP to confirm local network congestion.

⦁ Streaming device buffering is not always due to internet dropping; it might be specific content provider servers being overloaded. Test with multiple apps.

Many people have issues we could fix, but they let them continue for weeks or months before reaching out. We can assist with WiFi design in your home to improve connectivity.


Sudden internet drops can be a real buzzkill. But before you throw your hands up in defeat, understanding the culprits can help you troubleshoot like a pro. Outdated routers or modems might be malfunctioning – a simple restart could be the fix. If drops are frequent with multiple devices connected, consider upgrading your plan for more bandwidth.

Network issues can also play a role. Check your cables for any damage, and be aware that peak usage times like evenings can lead to congestion. Occasionally, problems might lie with your internet service provider itself. And don’t forget your own devices! Keeping software updated ensures optimal performance. Additionally, optimizing your Wi-Fi setup for better coverage can eliminate dead zones and weak connections. By taking these steps, you can significantly improve your internet reliability and enjoy a smoother online experience.