We get knocked down, but we get up again!

While we like to keep things quiet on the outage front, but we also know mother nature sometimes could use some therapy and will cause outages. 

This week was full of these events.

Tuesday August 10, a storm came through and we took a direct lightning strike at our Fairview “Farm” tower site.  Our team at Broadlinc were immediately on site to begin replacing three backhauls to restore service to Fairview, Henry County and Gratz. Service to most customers was restored by midnight.

Then Thursday night August 12, another storm produced strong winds that toppled our tower on Jonesville Road in Long Ridge.   This tower was a “hub” site which provided backhaul connections to 6 other towers.  First thing Friday morning our team was cutting away the damaged tower, and by 10pm Friday evening a new stronger, larger structure was standing in its place.  By 2PM Saturday, service has been restored to all customers.

The damages caused by mother were no match for the quick work and thinking by our network technicians, contractors and support team.  Their dedication to our customers satisfaction is what makes Broadlinc special!

Written By Chris Saenz, IT & Business Support